Google Project Management Professional Certificate Answers - Coursera

Google Project Management Professional Certificate Answers - Coursera

Get started in the high-growth field of project management with a professional certificate developed by Google. Discover how to manage projects efficiently and effectively, using traditional and agile methods.

Whether at a small company or a large enterprise organization, project managers are responsible for planning, organizing and running projects so they can be delivered on time and on budget.

Questions:

Course 1 – Foundations Of Project Management

Week 1 – Embarking on a career in project management

As you search for project management roles, you may see a variety of industry-specific positions with titles like “engineering project manager” or “construction project manager.” Why is it possible for a project manager to move between industries?

• They are willing to take a lower-level project management role.
• They are willing to change roles.
• They understand how to execute an effort on schedule and on budget.
• They have industry-specific expertise.

1. Which of the following are benifits of an internship ? Select all that apply.

• Get a guaranteed permanent position
• Network with people in your desired industry
• Boost your resume
• Get short-term, hands on industry experience

2. Which of the following best describes why there is increasing demand for project management role in today's job market?

• Project management is a relatively new job titles.
• Project management roles are designed to adapt to change and handle new processes as they come up.
• Project management isn’t adequately compensated when compared to similar roles.
• There’s significant turnover in the project management field.

3. Fill in the blank:A/An _____ allows you to work for a company on a project-by-project basis but not as a full time employee.

• contract
• internship
• mentor
• salary

4. Throughout a project, project managers have to keep project expenses within an expected range. What is this project management responsibility called?

• Planning and organizing
• Budgeting and controlling costs
• Managing tasks
• Networking

5. Fill in the blanks: ____ is the application of knowledge, skills, tools, and techniques to meet the project requirements and achieve the desired outcome.

• Budget management
• Project management
• Organization
• Communication

6. Fill in the blank: Project management is valuable to businesses because it ____ .

• helps ensure that a project delivers goods or services that meet the customer’s needs
• helps ensure that a project sticks to long-term and short-term deadlines
• helps ensure that a project centralizes communication – both in real time and all at once
• helps ensure that a project delivers the expected outcomes on time and within budget

7. Which of the following explains how a project manager best accomplishes their responsibilities? Select all that apply.

• Knows what the project team needs to accomplish and when
• Establishes the budget after the project begins
• Assigns project tasks to the appropriately-skills stakeholders
• Communicates key project milestones to stay on task
• Helps the team get what they need to keep the project going

8. Fill in the blank: A ___ has a clear outcome and a clearly-defined start and end date.

• task
• project
• communication
• program

9. Which of the following tasks or roles could one use to demonstrate project management experience during a job interview? Select all that apply.

• Planning a surprise party
• Attending a formal event
• Organizing a big move
• Managing a retail store’s inventory changes

10. What required skills are typically listed in project management job postings? Select all that apply.

• Social media marketing
• Organizational management
• Web design
• Budget preparation and monitoring
• Communication skills

Shuffle Q/A

11. As someone seeking an entry-level project management position, you want to include buzzwords and skills in your job search that can help you find an ideal job for your skill set. Which of the following are project management-related buzzwords you could include on your resume? Select all that apply.

• Coding expertise
• Independent worker
• Process improvement
• Executing plans

12. As you search through job boards looking for project management jobs, which of the following job titles could make the most sense for you?

• IT specialist
• Software engineer
• Operations assistant
• Administrative assistant

13. Which of the following are important project management responsibilities? Select all that apply.

• Controlling costs
• Planning and organizing
• Managing company operations
• Managing tasks

14. Which of the following may be a sign of poor project management at your company?

• A project team member is unhappy with their role
• Many projects are failing to meet organizational goals
• Most projects are small projects
• Many projects are ongoing at the same time

15. What does it take for a project manager to ensure a project stays on-track and on-budget? Select all that apply.

• Technical industry experience
• Collaboration
• Careful planning
• Networking

16. Which of the following responsibilities involves gathering project requirements and creating a project plan?

• Forecasting the budget
• Planning and organizing
• Communicating project milestones
• Managing tasks

17. Fill in the blank: A project is a temporary pursuit and usually includes a set of _____.

• unique deliverables
• team members
• strategic risks
• rules for accountability

18. Fill in the blank: It's likely that you have used project management skills in the past, and these skills are _____ in professional project management.

• uncommon
• impractical
• transferable
• inapplicable

19. As you search for project management roles, you find a job listing for an “Executive Development Operations Associate'' with a list of job responsibilities. Which of the following responsibilities tell you that this job is a project management opportunity? Select all that apply.

• Regular office hours at corporate training center
• Plan and organize team objectives and priorities
• Coordinate executive training plans
• Travel up to twelve weeks a year

20. As someone seeking a project management position, you want your job profile to highlight your ability to stay focused on different tasks. Which of the following are phrases you might use to describe yourself? Select all that apply.

• Outstanding communication skills
• Solid organizational skills
• Highly organized
• Excellent people manager

21. As a Junior Project Manager, a person performs all aspects of being a project manager alongside a more experienced professional. Which project management job category best describes this role?

• Scrum master
• Traditional project management
• Entry-level project management
• Operational management

22. Fill in the blank: Working for companies _____ means you’ll work on a project-by-project basis, but not as a full-time employee.

• as a mentor
• on a salary
• on a contract
• as an intern

23. Once the project is underway, project managers help manage activities for the team members and communicate key milestones to stakeholders. What is this project management responsibility called?

• Selecting tools
• Managing tasks
• Budgeting and controlling costs
• Networking

24. Which of the following may be a sign of poor project management at your company?

• A project team member is unhappy with their role
• Many projects are ongoing at the same time
• Many projects are failing to meet organizational goals
• Most projects are small projects

25. As the vice-president of your class Philanthropy Club at school, you assembled and led a team of 20 students to plan and execute events like fundraisers, community gatherings, and academic assemblies. What project management skills does your Philanthropy Club experience demonstrate?

• Budgeting and controlling costs
• Interviewing and hiring
• Planning and organizing
• Advanced technology skills

26. Which of the following responsibilities involves overseeing activities that team members do on a daily or weekly basis?

• Forecasting the budget
• Managing tasks
• Gathering requirements from customers
• Controlling costs

27. Fill in the blank: Typically, projects have a(n) _____ beginning and end.

• defined
• vague
• immovable
• broad

28. You just finished a successful internship as a project support specialist at a large banking firm and are looking for a full-time project management job. The best project manager position listed near you is for an IT project manager. Why might you be a good candidate for this job?

• Only people with IT experience can manage banking projects.
• Because most IT projects are related to banking.
• Because banks use information technologies.
• Because project management skills learned in one industry can be applied to other industries.

29. Fill in the blank: There are _____ job titles a project manager can have.

• many and varied
• only a few
• a decreasing number of
• very specific

30. What did researchers project in 2020 for job growth in the project management field?

• Project management talent is in high demand in a few countries.
• Project managers cannot succeed without a PM certification.
• Project management aligned roles will need nearly 90 million people to fill positions by the year 2027.
• Project management talent is only in high demand in large American cities.

31. Which of the following are benefits of a contracting job in project management? Select all that apply.

• Building a portfolio
• Guaranteeing a permanent position with a company
• Developing a professional network
• Experiencing different kinds of companies and project types

32. You have recently been hired as a project manager leading a team of technical writers in completing a set of user manuals for a new product launch. Which of the following abilities are you expected to demonstrate?

• Task management
• Interviewing and hiring
• Technological expertise
• Advanced writing skills

33. You’ve been asked to lead a team implementing a new production technique in one of your company’s factories. The implementation process starts next Monday and the company would like you to complete it within two weeks. What is this implementation process an example of?

• An upgrade
• A takeover
• A business
• A project

34. As someone who has already gained some experience in introductory-level positions, you are seeking a job in a more traditional project management role. Which of the following roles might interest you? Select all that apply.

• Project Leader
• Product Owner
• Project Controller
• Project Management Office (PMO) Analyst

35. As someone seeking a project management role, you occasionally meet people in a professional setting to share knowledge and create new business connections. This is an example of what strategy to get a job?

• Join LinkedIn
• Update resume
• Attend local or online networking events
• Get an internship

36. Fill in the blank: According to a 2017 Project Management Institute study, industries like manufacturing, construction, information technology, publishing, finance, and oil and gas are experiencing _____ with project management jobs.

• the most amount of growth compared to other industries
• the same amount of growth compared to other industries
• the least amount of growth compared to other industries
• no growth compared to other industries

37. You have successfully implemented programs as a program manager and feel you are ready for a step up in responsibility. Which of the following positions would you be a good fit for?

• Portfolio manager
• Project manager
• Project administrator
• Project controller

38. Several of the project managers at your company are described as “program managers.” What does this tell us about these project managers?

• They are contract workers.
• Their role does not involve budget management.
• They manage multiple projects.
• They are new to the project management role.

39. As a project manager at a small construction firm, your responsibilities include planning and organizing the start of new builds. Which of the following activities does planning and organizing involve?

• Communicating project milestones
• Gathering project requirements and creating a project plan
• Overseeing activities that team members do on a daily or weekly basis
• Controlling costs

40. You’ve been asked to lead a team implementing a new production technique in one of your company’s factories. The implementation process starts next Monday and the company would like you to complete it within two weeks. The two week window in this scenario is an example of what defining characteristic of projects?

• Representing a unique endeavor
• Having a clearly defined beginning and an end
• Having a project plan
• Representing a project milestone

41. A construction firm needs to hire a project manager to implement a new customer engagement system. Their most experienced candidate has managed only logistics projects in the shipping industry. Why might the firm favor this candidate?

• The candidate is likely to know a lot about a construction firm’s customers.
• Logistics and customer engagement are the same thing.
• The candidate can learn skills in one industry and apply them in another.
• The candidate is likely to apply consistent processes to prevent change.

42. Fill in the blank: In addition to a job title, many companies list project management as a desired _____.

• degree
• skill
• internship
• hobby

43. An experienced project manager is seeking a program manager job, with the goal of advancing their career. Why would they want a program manager’s role?

• They have demonstrated subject matter expertise in a specific industry.
• They no longer want to manage projects.
• They want to manage a collection of projects.
• They have demonstrated success in managing a portfolio.

44. As a project manager for a large school district, you are implementing a new telehealth technology that allows students to have virtual health checkups without having to miss school. To start, you organize training sessions for faculty to get them better acquainted with the technology, policies, and procedures for using the new telehealth option. What common project management responsibility is this an example of?

• Controlling costs
• Managing company operations
• Managing tasks
• Planning and organizing

45. Your colleague is managing three different projects that involve implementing a new set of processes in your company’s HR department. Which of the following best describes your colleague’s role at your company?

• Portfolio management
• HR management
• Program management
• Project management

46. What is true of successful project managers?

• Project managers are most successful when trained in a sector that is experiencing rapid growth, like telecommunications or health care.
• Project managers are most successful when learning project management skills early in their careers since it is a highly technical role.
• Project managers need a formal education since project management jobs require a business degree.
• Project managers gain relevant experience in the real world since skills like budgeting and time management are transferable.

47. As someone moving to a new location, you have several tasks. You have to plan for the various expenses like boxes and movers. You also have to clearly label the boxes, and manage all of the tasks leading up to and during the move. Which project management skills does the move require? Select all that apply.

• Deep technical experience
• Strong coordination and communication skills
• Organizational ability
• Budget preparation and monitoring

Week 2 – Foundations Of Project Management

As a project manager, you discover your teammates lack a resource needed to complete an essential task. You escalate this issue to a stakeholder and work to secure the resource so your team can move forward. Which project management responsibility does this represent?

• Developing information sharing processes
• Managing tasks
• Utilizing productivity tools
• Managing the budget

An effective manager of cross-functional teams must have which of the following abilities? Select all that apply.

• The ability to teach new skills to a T-shaped professional.
• The ability to ensure that each member of the team understands their role and how they support each other
• The ability to set up effective tools so the team can easily work together
• The ability to identify skill sets needed to accomplish project tasks and T-shaped professionals with those skills

As a project manager building a relationship with your customer, which of the following questions will help you focus on the customer? Select all that apply.

• How long have you been in business?
• How is the problem impacting your organization?
• What is the problem you would like us to help solve?
• How much are you willing to spend on this project?

1. Suppose that as a project manager, you provide detailed plans and frequent project updates to both the team and stakeholders. What project management value does this represent?

• Optimism
• Delegation
• Effective communication
• Prioritization

2. As a project manager, you create plans, timelines, schedules, and other forms of documentation to track project completion. Which project management responsibility does this represent?

• Managing the budget
• Removing unforeseen barriers
• Managing tasks
• Planning and organizing

3. As a project manager on a product team, your stakeholders ask you to help the marketing team come up with a strategy to attract customers. What project management responsibility does this represent?

• Collaborate with other teams at the organization.
• Help teammates adopt the right workflows and project management styles.
• Hold all team members accountable for their assigned tasks.
• Ensure that issues and risks are tracked and visible.

4. What can a project manager do to recognize individuals’ efforts on a team?

• Ensure team members have the correct skill sets for each project function.
• Set up effective tools so the team can easily work together.
• Learn what makes team members feel supported and provide positive feedback.
• Define key items and encourage team members to ask questions.

5. You’re a project manager on a team that is improving a product. How can you make sure the project stays on schedule?

• Track daily product improvement tasks of team members in a spreadsheet.
• Have a meeting with stakeholders to make them aware of product concerns.
• Limit communication with stakeholders to avoid input until product launch.
• Provide data and feedback about how customers interact with the product.

6. A project manager forgets to assess how national holidays and team member vacations will affect the project’s completion date. Now, because of team member time off, the project delivery will be two weeks late. What flexible planning strategy could the project manager have used to avoid the delay?

• Enable decision-making
• Escalate to stakeholders
• Assessing external constraints
• Use collaboration tools

7. Suppose that unless a teammate receives additional resources, they are going to complete an activity past a deadline. You know that the stakeholders are reluctant to provide additional resources. Which interpersonal skill can you use to strike a middle ground between both the teammate’s and stakeholders’ needs?

• Positive attitude
• Conflict mediation
• Understanding motivations
• Negotiation

8. As a project manager impacting an organization, you want to effectively manage the project. Which of the following would a project manager do to effectively manage the project? Select all that apply.

• Frequently communicate the larger project goal to the team.
• Check in with the team as little as possible to increase productivity.
• Change the project end goal to meet the needs of project tasks.
• Understand the impact of each process within the project.

9. Fill in the blank: In project management, a _____ is a person or an organization that defines the project requirements. They also may set important guidelines, such as the budget and deadlines.

• vendor
• customers
• competitor
• teammate

10. Which of the following are examples of how a project manager empowers their team? Select all that apply.

• Asks team members to get approval before communicating directly with stakeholders
• Delegates project responsibilities
• Uses team members’ input in project planning and execution 
• Allows team members to make some decisions for the project

Shuffle Q/A

11. As a project manager you are transparent, which means being up front with plans and ideas and making information readily available. What project management value does this represent?

• Effective communication
• Optimism
• Delegation
• Prioritization

12. As a project manager, you choose the best project management methodology for your team and ensure they adhere to it throughout the project. What project management responsibility does this represent?

• Hold all team members accountable for their assigned tasks.
• Ensure that issues and risks are tracked and visible.
• Help teammates adopt the right workflows and project management styles.
• Collaborate with other teams at the organization.

13. What is an example of measuring progress for a cross-functional team?

• Defining key items and encouraging team members to ask questions.
• Learning what makes team members feel supported and giving positive feedback.
• Asking team members if they anticipate being finished on time and, if not, how you can help them succeed.
• Setting up effective tools so the team can easily work together.

14. You’re a project manager on a team that is improving a product. How can you enable your teammates to make decisions?

• Keep the task schedule vague and allow flexibility on deadlines.
• Require teammates to include stakeholders during brainstorming sessions.
• Provide data and feedback about how customers interact with the product.
• Limit communication with stakeholders to avoid their input until product launch.

15. As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply.

• Address the team’s needs whenever it’s most convenient for the project manager’s schedule.
• Take the time to understand each team member’s motivations, strengths, and weaknesses.
• Allow the team members to have input and ask questions.
• Understand the customer’s requirements to better shape the skills needed for the team.

16. Which of the following are examples of internal customers? Select all that apply.

• Suppliers
• Team members
• Management
• Organizational departments

17. As a project manager, you take the time to share the lessons that you, as a project manager, have learned. In doing this, you are utilizing interpersonal skills to fulfill what responsibility?

• Controlling change
• Communicating status and concerns
• Teaching and mentoring
• Planning and organizing

18. To be an effective project manager, what important actions/steps should you take?

• Limit communication between team members so they can complete their work
• Gain mastery over every detail of a project at all times
• Ensure team members understand the team’s objectives and their individual tasks
• Confirm team members handle the documentation and organization necessary to finish the project

19. When budgeting a project, what is the responsibility of a project manager?

• Creating a schedule so team members know when their task should be complete
• Controlling costs to ensure more money isn’t spent than what key stakeholders approved
• Setting a period of time for a team member to complete an activity
• Using a productivity tool to share information across the team

20. How can a project manager better communicate goals and clarify those goals for a cross-functional team?

• Learn what makes team members feel supported and provide positive feedback.
• Be direct and concise, avoiding extraneous details and explanations.
• Ensure team members have the correct skill sets for each project task.
• Record meeting notes and document how much work the team has completed.

21. After several years as a project manager, you’ve learned that project plans often face unexpected changes, even with careful upfront planning. When this happens, you are able to adjust while helping your team stay calm. Which core project manager skill set are you demonstrating with these behaviors?

• Strong organizational skills
• Enabling decision-making
• Communicating and escalating
• Flexibility

22. A project manager's ability to guide teammates to complete their assigned work without acting as their direct managers is called _____.

• conflict mediation
• influencing without authority
• understanding motivations
• adjusting interpersonal dynamics

23. As a project manager impacting an organization, you want to break down barriers to help your team succeed. Which of the following would a project manager do to break down barriers?

• Make sure you clearly understand customer expectations.
• Advocate for additional resources for your team.
• Communicate the impacts of each process within the project to the team.
• Understand each team member’s motivations, strengths, and weaknesses.

24. As a project manager, how can you protect the team from changes to the project? Select all that apply.

• Clearly identify any project changes.
• Limit communication outside the team once the project begins.
• Let the stakeholders know how changes impact the budget and schedule.
• Document initial expectations of the project.

25. Jamar just landed his first project management job with a construction company. Which of the following is necessary for Jamar to be an effective construction project manager?

• Jamar must have a college degree in management.
• Jamar must have a lot of experience in construction.
• Jamar must help the engineers and construction workers communicate with one another to ensure that they are all on the same page.
• Jamar must have a college degree in engineering.

26. As a project manager on a product team, which of the following activities would be the best way to ensure that issues and risks are tracked and visible? Select all that apply.

• Establish “escalation paths.”
• Collaborate with other teams at the organization.
• Give teammates ownership over specific pieces of the project and manage the tasks, not the person.
• Choose the best project management methodology for your team and ensure they adhere to it throughout the project.

27. As a project manager, you learn that the stakeholders are changing the nature of the project and the team’s deliverables will change as a result. You aren’t sure how this will affect the team’s tasks. How will you handle this ambiguity and deliver the news to the team?

• Tell them you’re upset with the changes and you didn’t make the decision
• Tell them the vague updates from stakeholders so they know all the information that you do
• Tell them there’s nothing you can do because the stakeholders fund the project
• Tell them you care about the challenges they are facing and are there to support them

28. A key team member on the project you are managing decides to quit because they cannot come into the office every day. You offer to let them work from home three days a week, if they will stay on. Which interpersonal skill are you using?

• Positive attitude
• Negotiation
• Conflict mediation
• Understanding motivations

29. As a project manager, you ensure that everyone working on the project understands their task goal as well as the big picture goal for the finished product. This adds value to your project in which way?

• Breaking down barriers
• Fostering relationships
• Managing the project
• Focusing on the customer

30. As a project manager, you maintain an open door policy to build trust within your team and among stakeholders. In doing this, you are utilizing interpersonal skills to fulfill what responsibility?

• Communicating status and concerns
• Budgeting and controlling costs
• Controlling change
• Teaching and mentoring

31. Suppose that as a project manager, you assign tasks to the team members who can best complete them. What project management value does this represent?

• Delegation
• Prioritization
• Optimism
• Effective communication

32. As a project manager, you keep track of project activities so that you can demonstrate progress to your stakeholders. Which project management responsibility does this represent?

• Removing unforeseen barriers
• Managing tasks
• Utilizing productivity tools
• Managing the budget

33. As a project manager on a product team, which of the following responsibilities are part of your role within the team? Select all that apply.

• Hold all team members accountable for their assigned tasks.
• Directly manage each team member working on the project.
• Ensure that issues and risks are tracked and visible.
• Collaborate with other teams at the organization.

34. As a project manager, one of your team members suddenly must leave your project to deal with a family emergency. To stay on schedule, you pull another team member off of a task that is not time-sensitive and assign him to the urgent task that your departing team member was working on. Which flexible planning strategy did you use to deal with this unexpected circumstance?

• Enabling decision-making
• Assessing external constraints
• Planning for risks and challenges
• Calculating “float” in your schedule.

35. Why is it important for a project manager to build relationships with customers?

• Because customers make money for the business
• So that the other team members don’t have to talk to customers
• Because a satisfied customer will attract more customers
• Because customers define the project requirements

36. Yui is a project manager working for a clothing company developing a new line of winter sleepwear. Which of the following is necessary for Yui to manage this project effectively?

• Yui must know every single detail about the project at all times.
• Yui must ensure team members understand their objectives and have what they need to be successful in their tasks.
• Yui must directly manage her team members while they do their tasks.
• Yui must be able to do the things that each of her team members can do.

37. As a project manager, you're an expert at determining which tasks are most critical to the success of a project and helping team members identify and break down large tasks into smaller steps. What project management value does this represent?

• Delegation
• Prioritization
• Effective communication
• Optimism

38. You’re a project manager on a team that is improving a product. You employ a variety of helpful tools and templates, along with your familiarity of popular project management styles, to help you document the project throughout its lifecycle. Which core project manager skill set are you demonstrating with these behaviors?

• Communicating and escalating
• Enabling decision-making
• Flexibility
• Strong organizational skills

39. Which of the following are examples of external customers? Select all that apply.

• Consumers
• Suppliers
• Contractors
• Team members

40. Which of the following is necessary to be an effective project manager?

• You must trust team members on the technical aspects of a project.
• You must know all of the technical details of a project before starting.
• You must have a college degree in management.
• You must have been in the project’s industry for at least two years.

41. As a project manager, you are careful to recognize team members’ particular strengths and match them to tasks they are most capable of completing. What project management value does this represent?

• Delegation
• Optimism
• Effective communication
• Prioritization

42. As a project manager, you use productivity tools and develop processes to improve information sharing across the team. Which project management responsibility does this represent?

• Managing tasks
• Managing the budget
• Planning and organizing
• Removing unforeseen barriers

43. Suppose you are trying to figure out how a team member prefers to receive positive recognition. Which interpersonal skill can you use to make this determination?

• Work ethic
• Understanding motivations
• Conflict mediation
• Negotiation

44. As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply.

• Ensure the team knows that each individual is valued, trusted, and appreciated.
• Bring on people with the right skills.
• Address the team’s needs whenever it’s most convenient for the project manager’s schedule.
• Communicate the impacts of each process within the project to the team.

45. As a project manager building a relationship with your customer, which of the following questions will help you focus on the customer? Select all that apply.

• How did you hear of our organization?
• Have you participated in any other projects with our organization?
• What prompted you to ask for help at this time?
• What is your hope for the outcome of this project?

Week 3 – The project management life cycle and methodologies

Which project methodology involves reducing variations by ensuring that quality processes are followed every time?

• Waterfall
• Six Sigma
• Scrum
• Agile

1. Which term refers to the process of initiating a project, making a plan, executing and completing tasks, and closing a project?

• Waterfall methodology
• Project life cycle
• Agile methodology
• Project management methodology

2. Why should project managers always make a plan (phase two) before executing and completing tasks (phase three)?

• Because executing and completing tasks is crucial to understanding scope, cost, and timeline
• Because creating a budget, setting a schedule, and determining roles and responsibilities is crucial to developing the project charter
• Because executing and completing tasks is crucial to creating a budget, setting a schedule, and determining roles and responsibilities
• Because creating a budget, setting a schedule, and determining roles and responsibilities is crucial to executing and completing tasks

3. What is the term for a set of guiding principles and processes for owning a project through its life cycle?

• Project management methodology 
• Waterfall methodology
• Life cycle methodology
• Project life cycle

4. Which answer best describes the Waterfall project management methodology?

• Created in the seventies, the Waterfall methodology refers to the sequential ordering of phases, including initiating, planning, executing, and closing.
• Created in the eighties, the Waterfall methodology refers to the sequential ordering of phases, including defining, measuring, analyzing, improving, and controlling.
• Created in the nineties, the Waterfall methodology refers to being able to move quickly and easily through a project by working on many tasks at once.
• Created in the eighties, the Waterfall methodology refers to being able to move quickly and easily through a project by combining and eliminating tasks.

5. What is the main advantage of the Waterfall methodology over the Agile approach?

• Waterfall takes a flexible approach, letting teams make adjustments as they go.
• Waterfall focuses on reducing waste within an operation.
• Waterfall allows for easy reorganization of tasks as the project progresses.
• Waterfall has clearly defined expectations and helps teams avoid expensive changes to a project once it has started.

6. Which project management approach includes the following phases: define, measure, analyze, improve, control.

• Agile methodology
• Linear methodology
• Lean Six Sigma methodology
• Waterfall methodology

7. Which of the following are project manager responsibilities during the planning phase? Select all that apply.

• Get project approval
• Establish the team
• Create a budget
• Set the schedule

8. Which of the following are project manager responsibilities during the execution phase? Select all that apply.

• Handle communication for the team
• Manage the project’s progress
• Make adjustments to the schedule, budget, and resources
• Do the majority of the work

9. In which project phase does it help to ask questions such as: “Who are the stakeholders?”, “What skills and resources will the project require?”, and “What are the client’s or customer’s goals?”

• Make a plan
• Execute the project
• Close the project
• Initiate the project

10. Which project management approach uses the 5S quality tool, the DMAIC process, and Kanban boards?

• Scrum
• Lean Six Sigma
• Waterfall
• Agile

Shuffle Q/A

11. Choose the best definition for a project management methodology.

• A project management methodology is a set of guiding ethical values for operating a project through its life cycle.
• A project management methodology is a set of guiding laws and measures for owning a project through its life cycle.
• A project management methodology is a set of guiding tasks and measurements for owning a project through its life cycle.
• A project management methodology is a set of guiding principles and processes for owning a project through its life cycle.

12. Which project management methodology is organized in sequential phases (including initiating, planning, executing, and closing)?

• Lean Six Sigma methodology
• Waterfall methodology
• Agile methodology
• DMAIC methodology

13. As a project manager, you start a project with concrete timelines and strict deliverables. What project management methodology should you use?

• Waterfall methodology
• Control methodology
• Scrum methodology
• Agile methodology

14. A project manager monitors the current process of a project closely. They want to avoid the project reverting to previous inefficient ways. What phase of the Lean Six Sigma methodology involves these activities?

• Improve
• Analyze
• Control
• Define

15. While planning the project, a project manager considers possible delays, budget changes, and legal issues. What are they trying to reduce by considering these things?

• Plans
• Resources
• Deliverables
• Risks

16. A project manager writes weekly progress reports and adjusts the project timeline as the team completes tasks. At what stage of the project do these events occur?

• Initiation
• Closing
• Planning
• Execution

17. A project manager has documented what went well in the project and reflects on ways to improve in the future. What project phase have they just completed?

• Execute the project
• Initiate the project
• Make a plan
• Close the project

18. Which project methodology is more traditional where tasks or phases are completed in a linear, sequential manner?

• Lean
• Agile
• Waterfall
• Scrum

19. A project manager creates a timeline and defines all tasks that the team needs to complete. What phase of the project life cycle are they implementing?

• Close the project
• Execute and complete tasks
• Making a plan
• Initiate the project

20. As a project manager, you documented the deliverables for a project and showcased the project’s value to leadership. The project has been approved. What is the next phase of the project lifecycle?

• Plan the project
• Initiate the project
• Execute the project
• Close the project

21. As a project manager, your team is creating a product that will require flexibility—changes are likely to occur. Also, tasks will overlap or happen at the same time as other tasks. Which project management methodology is the best for your project?

• Circular methodology
• Linear methodology
• Iterative methodology
• Waterfall methodology

22. Which answer best describes the Agile project management methodology?

• Created in the seventies, the Agile methodology refers to the sequential ordering of phases, including initiating, planning, executing, and closing.
• Created in the nineties, the Agile methodology refers to being able to move quickly and easily through a project by working on many tasks at once.
• Created in the eighties, the Agile methodology refers to being able to move quickly and easily through a project by combining and eliminating tasks.
• Created in the eighties, the Agile methodology refers to the sequential ordering of phases, including defining, measuring, analyzing, improving, and controlling.

23. What is the main advantage of the Agile approach over the Waterfall methodology?

• Agile takes a flexible approach, letting teams make adjustments as they go.
• Agile focuses on reducing waste within an operation.
• Agile allows the project manager to make centralized decisions and assign tasks.
• Agile has clearly defined expectations and helps teams avoid expensive changes to a project once it has started.

24. What phase in the Lean Six Sigma methodology focuses on collecting data to look at the current process and locate exactly where the problems are?

• Analyze
• Control
• Define
• Measure

25. After a team meeting, the project manager realizes there might be a delay in delivery due to an unexpected obstacle. They reach out to the clients to explain the situation. At what stage of the project would this event take place?

• Execution
• Closing
• Initiation
• Planning

26. In which project plan phase does the project manager celebrate successes and release the team to support other projects within the company?

• Make a plan
• Close the project
• Execute the project
• Initiate the project

27. Which project management approach uses the 5S quality tool and implements a Kanban scheduling system to manage production?

• Lean
• Agile
• Scrum
• Waterfall

28. Which of the following are phases of the project life cycle? Select all that apply.

• Improve and control
• Execute and complete tasks
• Close the project
• Initiate the project

29. Your team has completed the tasks required and delivered the product on time to the client. What is the next phase of the project lifecycle?

• Initiate the project
• Plan the project
• Execute the project
• Close the project

30. A project manager sets the schedule for the project and establishes team roles. In what phase of the project do these activities occur?

• Closing
• Updating
• Initiating
• Planning

31. What project management methodology requires the team to complete the previous phase before the next phase starts?

• Iterative methodology
• Agile methodology
• Flexible methodology
• Linear methodology

32. A project manager starts a project to build a new website. The team will launch the new homepage first and then update the remaining pages. What project management methodology should the project manager use?

• Analyze methodology
• Agile methodology
• Lean Six Sigma Methodology
• Waterfall methodology

33. As a project manager, your team is launching a new product. Each step to launch the product includes clearly defined tasks. A task won’t begin until another task ends. Also, once the project starts, any changes to the product will be expensive. Which project management methodology is best for this project?

• Lean Six Sigma methodology
• Scrum methodology
• Waterfall methodology
• Agile methodology

34. What phase in the Lean Six Sigma methodology involves identifying gaps and issues from the data collected through surveys and reports?

• Impact
• Measure
• Control
• Analyze

35. Fill in the blank: Before moving into the planning phase, a project manager needs to receive _____ from the decision maker(s).

• a project schedule
• resources
• project approval
• budgetary funds

36. A project manager completes a report to communicate final results with the project’s stakeholders. At what stage of the project would this event take place?

• Execution
• Initiation
• Planning
• Closing

37. As a project manager, you have gotten approval from your leadership team and planned the project from start to finish. What is the next step in the project phase?

• Make a plan
• Initiate the project
• Execute the project
• Close the project

38. A project manager evaluates how the project went and celebrates the team’s hard work. What phase of the project life cycle are they implementing?

• Improve and control
• Execute and complete tasks
• Close the project
• Initiate the project

39. What project management methodology would work best for building a house?

• Iterative methodology
• Agile methodology
• Linear methodology
• Flexible methodology

40. As a project manager, you need to plan the catering for the week-long company retreat. The budget is very tight and catering is precise. What is the best project management methodology to use?

• Define methodology
• Lean Six Sigma Methodology
• Agile methodology
• Waterfall methodology

41. As a project manager, your team is improving one of your client’s current sales conversion processes. This is a complex project with many steps. It’s also high-risk. One missed step could cost your client significant potential revenue. Which project management methodology is best for this project?

• Lean Six Sigma methodology
• Sequential methodology
• Linear methodology
• Waterfall methodology

42. Which of the following are project manager responsibilities during the initiation phase? Select all that apply.

• Create a budget
• Define project goals
• Get project approval
• Determine resources needed

43. What are the phases of the project life cycle?

• Initiate the project, make a plan, communicate progress, close the project
• Make a plan, initiate the project, communicate progress, close the project
• Initiate the project, make a plan, measure and analyze tasks, close the project
• Initiate the project, make a plan, execute and complete tasks, close the project

44. What project management methodology allows some of the phases and tasks to overlap?

• Iterative methodology
• Ordered methodology
• Linear methodology
• Agile methodology

45. What project management strategy involves adjusting to changes as they emerge and working with regular client feedback to deliver the best value as quickly as possible?

• Lean Six Sigma methodology
• DMAIC methodology
• Agile methodology
• Waterfall methodology

46. The Lean Six Sigma approach includes which of the following phases?

• Impact, measure, define, control, analyze
• Define, measure, analyze, improve, control
• Connect, control, impact, apply, analyze
• Measure, define, apply, improve, control

47. Fill in the blank: _____ can be people, equipment, software programs, vendors or locations needed to complete a project.

• A budget
• A resource
• An approval
• A team

48. Which of the following are project manager responsibilities during the closing phase? Select all that apply.

• Complete the project proposal
• Reflect on lessons learned
• Ensure all tasks are complete
• Confirm acceptance of the project outcome

49. A project manager has identified the major milestones of the project and what tasks make up each milestone. What project phase have they just completed?

• Make a plan
• Execute the project
• Initiate the project
• Close the project

Week 4 – Organizational structure and culture

Which of the following concepts is a defining part of organizational culture?

• A company’s products and services
• A company’s structure, hierarchy, and goals
• A company’s shared values
• A company’s income and expenses

Which of the following are core concepts and best practices that change management centers around? Select all that apply.

• Creating a sense of ownership and urgency around the project

• Completing the project on time and on budget

• Communicating effectively

• Figuring out the right combination of skills and personalities to work on your team

As a project manager, you want to integrate change management into your project. You do this by ensuring stakeholders are aware of the upcoming changes. You introduce the deliverable to stakeholders by hosting a demonstration and a question and answer forum. These actions represent which change management best practice?

• Be proactive

• Use tools
• Practice empathy
• Follow a consistent process

1. Define organizational structure.

• How a company is arranged, how job tasks are divided and coordinated, and how members of the organization relate to one another
• How a company’s corporate governance functions, how it prioritizes clear and sustainable goals, and how it implements changes
• How a company defines its values, how it retains employees, and how teams maintain productivity
• How a company sets budgets, documents expenses, and tracks income

2. Which answer best describes a Matrix organizational structure?

• It includes an internal group that defines and maintains project management standards across the organization.
• It has a linear reporting, which is similar to the structure of a military branch.
• It involves reporting to stakeholders across teams in addition to direct managers.
• It follows a traditional, top-down reporting structure with a clear chain of command.

3. How does a company’s organizational structure impact project management?

• It affects the project’s success rate and a team’s ability to improve.
• It affects the success of change management and the availability of resources.
• It affects the project manager’s authority and the availability of resources.
• It affects the project manager’s authority and the success of change management.

4. Define organizational culture.

• A company’s shared values, mission, and history
• A company’s structure, hierarchy, and goals
• A company’s income and expenses
• A company’s schedule and plans

5. Why should project managers learn about organizational culture? Select all that apply.

• So they can communicate more effectively with teams
• So they can demonstrate how a project supports the company’s mission and values
• So they can manage change effectively
• So they can assign the right number of people to a project

6. Which term refers to the delivery of a completed project and its successful adoption by an organization?

• Change management
• Change governance
• Project management
• Project governance

7. What questions can project managers ask themselves in order to help manage change effectively? Select all that apply.

• Which influencers in the organization can affect the change?
• Which leaders shouldn’t be informed of the change?
• What are the best means of communication to convey the change?
• How will the organization react to change

8. As someone interviewing for a project management role, you ask questions about sick days and vacation, working from home, and if the company supports employees sharing their identity in the workplace. Which part of a company’s culture do these questions help you learn more about?

• Processes
• Policies
• Vision
• Compensation

9. As a project manager, you want to integrate change management into your project. To prepare for the adoption of your recommended changes and to gather information, you incorporate surveys, flowcharts, and culture mapping. These actions represent which change management best practice?

• Use tools
• Practice empathy
• Follow a consistent process
• Consider the trends

10. Fill in the blank: Project governance covers _____.

• roles such as sponsor, stakeholder, project manager, client, and team members
• phases such as the initiating, planning, executing, and closing of a project
• decisions such as policies, regulations, functions, processes, and procedures
• documents such as the project charter, project proposal, RACI chart, and project communication plan

Shuffle Q/A

11. Which of the following refers to how a company arranges its employee hierarchy, divides and coordinates job tasks, and enables members of the organization to relate to one another?

• Authoritative structure
• Matrix organizational structure
• Organizational structure
• Project Management Office (PMO)

12. Which main function of a PMO involves defining project criteria, selecting projects according to the organization’s business goals, and then providing a business case for those projects to management?

• Strategic planning and governance
• Budget allocation
• Common project culture
• Resource management

13. As a project manager, you believe limited access to the necessary people and equipment could cause the project to go past deadline. Which organizational topic could you discuss with your key stakeholder to get the project back on track?

• Report availability
• Resource availability
• Stakeholder availability
• Meeting availability

14. When working in different geographies, why is awareness of established customs important for understanding organizational culture?

• It will impress your superiors.
• It can help you feel more comfortable.
• It can lead to product innovation.
• It can help you form respectful relationships.

15. Which of the following best describes an example of successful change management?

• Your team develops software that meets the success criteria presented to you by your company’s CFO.
• Your company is restructuring and you have been chosen to manage a key project.
• HR adopts the new onboarding process that your project team was tasked to develop.
• Your team is selected to implement a key project for your company’s Office of Procurement.

16. Which of the following change management tools are designed to visualize your project's development process?

• Culture mapping
• Feedback mechanisms
• Scatter Plots
• Flowcharts

17. Fill in the blank: A project manager becomes a _____ at a company—someone who helps an organization transform by focusing on organizational effectiveness.

• traditionalist
• competitor
• contrarian
• change agent

18. Fill in the blank: _____ is the framework for how project decisions are made.

• Project governance
• Organizational structure
• Corporate governance
• Corporate vision

19. Which of the following best describe organizational structure?

• How members of the organization relate to and interact with one another
• How the organization’s identity and personality is demonstrated
• How changes are implemented within the organization
• How leadership creates operational processes within the organization

20. Which of the following refers to an internal group that defines and maintains project standards across the organization?

• Matrix organizational structure
• Project Planning Office (PPO)
• Project Management Office (PMO)
• Classic organizational structure

21. Which of the following concepts is a defining part of organizational culture?

• A company’s schedule and plans
• A company’s revenue
• A company’s mission
• A company’s location

22. As a project manager, your team created a more efficient reporting dashboard. Now, you’re trying to get the organization to accept and adopt the new dashboard. What organizational process does this situation represent?

• Project governance
• Change adoptance
• Project management
• Change management

23. What can a project manager do to manage changes effectively and encourage project adoption? Select all that apply.

• Avoid having team members as advocates because they may be too enthusiastic about the project
• Create a sense of ownership and urgency around the project
• Communicate clearly by being transparent and upfront with their ideas
• Encourage supervisors to use their authority to force employee adoption

24. As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the company’s processes? Select all that apply.

• How might the person in this role contribute to the organization’s mission?
• How many new projects does the company expect for this year?
• How do employees measure the impact of their work?
• How are new employees onboarded?

25. As a project manager, you want to integrate change management into your project. Which of the following tools could you use to help people adopt a change? Select all that apply.

• Feedback mechanisms
• Scatter charts
• Culture mapping
• Task tracking

26. What action should a project manager take to ensure effective project governance?

• Prioritize governance trends over the organization’s specific needs.
• Treat project governance as separate from corporate governance.
• Take on projects without sufficient resources to push the team beyond their perceived capabilities.
• Elicit the input of senior stakeholders since they are decision makers.

27. Fill in the blank: An organization's structure is most commonly mapped out using a _____ .

• personnel chart
• communication roadmap
• top-down hierarchy
• reporting chart

28. You have started a new job at a company where project managers often have the same level of authority as functional managers. Which of the following best describes the organizational structure at your company?

• Matrix structure
• Functional structure
• PMO structure
• Classic structure

29. Which of the following accurately describes how organizational structure impacts project management? Select all that apply.

• It affects the client’s criteria for success.
• It affects the project manager’s level of authority and their ability to make decisions that impact the larger organization.
• It affects the availability of resources that can be devoted to a project.
• It affects the client’s project satisfaction.

30. Fill in the blank: An organization's culture provides context and acts as a guide for what their people value, how they operate on a daily basis, how they relate to one another, and how they can be expected to perform. In other words, organizational culture can be thought of as the company's _____ .

• goals
• personality
• structure
• strengths

31. Which of the following questions can help project managers learn about a company’s organizational culture? Select all that apply.

• Are there company sanctioned social events?
• What is the company’s best-selling product/service?
• When was the organization founded?
• How are projects typically run?

32. As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the company’s policies? Select all that apply.

• What are the company’s mission and value statements?
• What are appropriate ways for employees to share their identity in the workplace?
• Does the company allow employees to work from home?
• What will be the average age of your project team members?

33. Which of the following refers to the council that helps project managers make and approve strategic decisions that affect both the company and the project?

• Office of legal affairs
• Chief Executive Officer
• Stakeholder
• Steering committee

34. Which of the following are ways that organizational structure determines your role as a project manager? Select all that apply.

• Organizational structure determines where you fit in
• Organizational structure determines your career growth
• Organizational structure determines how frequently to communicate
• Organizational structure determines who you should communicate with

35. Which answer best describes a Classic organizational structure?

• It refers to how a company is arranged, how job tasks are divided and coordinated, and how members of the organization relate to one another.
• It allows for easy communication among project teams that sit across different functions.
• It refers to the traditional, top-down reporting structure with a clear chain of command.
• It involves reporting to stakeholders across teams in addition to direct managers.

36. Which of the following questions can help project managers learn about a company’s organizational culture? Select all that apply.

• What is the benchmark salary for people performing this project role?
• How are decisions made, majority vote or top down approvals?
• Where was the organization founded?
• What kinds of rituals are in place when someone new comes to the office?

37. As someone interviewing for a project management role, you ask questions about how team members provide feedback to one another, ways the company celebrates success, and whether risk-taking is encouraged. Which part of a company’s culture do these questions help you learn more about?

• Atmosphere
• Mission
• Policies
• Processes

38. As a project manager, you want to integrate change management into your project. You do this by establishing a change management process early in the project. You also adopt portions of the company’s change management plan so that it aligns with your project. These actions represent which change management best practice?

• Communicate about upcoming changes
• Practice empathy
• Use tools
• Follow a consistent process

39. Which of the following refers to a company’s shared values, mission, and history?

• Organizational culture
• Organizational structure
• Project Management Office (PMO)
• Change management

40. Which questions can help project managers learn about a company’s organizational culture? Select all that apply.

• Which style of project management does the company use?
• How much revenue did the organization earn last year?
• When was the organization founded?
• How do employees prefer to communicate?

41. Which of the following statements is true of the change management process? Select all that apply.

• It follows Waterfall methodology principles.
• It is the sole responsibility of the project manager.
• It requires effective communication from the project manager.
• It includes the successful delivery and adoption of a completed project.

42. In business, what is the management framework within which decisions are made and accountability is determined?

• Agile
• Organizational culture
• Governance
• Change management

43. Which of the following concepts are part of organizational culture? Select all that apply.

• A company’s shared values
• A company’s mission
• A company’s stock price
• A company’s history

44. What tools can a project manager incorporate to assist in project adoption? Select all that apply.

• Feedback mechanisms, such as surveys, to capture stakeholder input
• Flowcharts to illustrate the project’s development process
• Culture mapping to illustrate how the company’s values, norms, and employees behavior may be affected by the project
• Reporting charts to show the relationships among people and groups within the organization

45. As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the atmosphere at the company? Select all that apply.

• What are some of the ways the company celebrates success?
• How do managers support and motivate their team?
• What is the company’s dress code?
• What is the average salary for the company’s project managers?

46. As a project manager, you want to integrate change management into your project. Which of the following questions will help you understand how to do so? Select all that apply.

• What is the timeline for implementing my project?
• What are the best means of communication for informing people about my product?
• What other products are available to achieve the goals of my project?
• What management practices will lead to the successful implementation of my project?

Course 2 – Project Initiation: Starting A Successful Project

Week 1 – Fundamentals of project initiation

You expect that a project will bring in $12,000 USD in revenue per year. You estimate it will cost $5,000 up front. You also estimate costs of $50 per month for the first 12 months, which equals $600 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (12,000 - 5,600) ÷ 5,600 = 114%

• (12,000 - 5,000) ÷ 5,000 = 140%
• (12,000 - 5,600) ÷ 5,000 = 128%
• (5,600 - 5,000) ÷ 12,000 = 5%

1.Why is it important to initiate a project? Select all that apply.

• Help the project manager establish a good reputation
• Provide a strong foundation and set the stage for success
• Determine if the project’s benefits outweigh the costs
• Solidify the scope of a project

2. What two questions can a project manager ask to determine a project’s costs?

• How will the user experience be improved?
• What are the ongoing project costs?
• What value will the project create?
• How much time will people have to spend on the project?

3. What are the key components of project initiation?

• Goals, scope, planning, documentation, success criteria, and resources
• Goals, scope, deliverables, success criteria, stakeholders, and resources
• Findings, scope, planning, deliverables, success criteria, and resources
• Findings, scope, deliverables, monitoring progress, stakeholders, and resources

4. Imagine you’re the project manager of a new grocery delivery service. You meet with stakeholders to set an overarching framework of what is and is not included in the project statement of work and deliverables. Which project initiation component are you trying to determine?

• Scope
• Resources
• Project charter
• Success criteria

5. What term refers to the budget, people, materials, and other items necessary to complete a project?

• Deliverables
• Resources
• Scope
• Success criteria

6. A project charter adds value to projects in what three ways?

• Sets up a framework for what project work the team needs to do
• Allows project managers to get organized
• Includes a plan to mitigate potential risks
• Helps project managers communicate project details to others

7. Fill in the blank: _____ are gains that are not quantifiable.

• Quarterly income
• Ongoing costs
• Intangible benefits
• Yearly profits

8. You expect that a project will bring in $25,000 USD in revenue per year. You estimate it will cost $12,000 up front. You also estimate costs of $200 per month for the first 12 months, which equals $2,400 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (25,000 – 14,400) ÷ 14,400 = 74%
• (25,000 – 12,000) ÷ 12,000 = 108%
• (25,000 – 12,000) ÷ 14,400 = 90%
• (25,000 – 14,400) ÷ 12,000 = 88%

Shuffle Q/A

9. Fill in the blank: Project initiation includes determining resources, documenting key components, and _____.

• solidifying scope
• establishing a schedule
• finalizing budgets
• onboarding the team

10. As a project manager, you investigate the value a project will create and how much time will be saved. What step of the cost benefit analysis are you completing?

• Expense analysis
• Goals analysis
• Cost analysis
• Benefit analysis

11. Which of the following are key components of project initiation? Select all that apply.

• Scope
• Success criteria
• Project charter
• Goals

12. As a project manager, you define the standards to meet for the project’s success. Which key component of project initiation does this scenario concern?

• Resources
• Success criteria
• Deliverables
• Scope

13. Imagine that the main supplier for a construction project runs out of steel girders and needs to obtain more to complete the order. Which key component of project initiation does this scenario concern?

• Resources
• Goals
• Scope
• Deliverables

14. What is the purpose of a project charter?

• Determines project roles and assign associated tasks
• Establishes communication channels and record preferred methods
• Defines the project and its goals and outline what is needed to accomplish them
• Outlines how to mitigate potential risks

15. When calculating a cost-benefit analysis for a project, what do you call gains that are not quantifiable?

• Yearly profits
• Intangible benefits
• Ongoing costs
• Quarterly income

16. You expect that a project will bring in $15,000 USD in revenue per year. You estimate it will cost $10,000 up front. You also estimate costs of $100 per month for the first 12 months, which equals $1,200 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (15,000 – 11,200) ÷ 11,200 = 34%
• (15,000 – 10,000) ÷ 11,200 = 45%
• (11,200 – 10,000) ÷ 15,000 = 8%
• (15,000 – 11,200) ÷ 15,000 = 25%

17. In the initiation phase, a project manager performs research, consults with stakeholders, and clearly documents key project components. What does going through this process help them solidify?

• Project tasks
• Project scope
• Project delivery dates
• Project closeouts

18. As a project manager, you add a task to complete a new feature in the app your team is building. Which key component of project initiation are you working on?

• Success criteria
• Deliverables
• Scope
• Resources

19. As a project manager, you determine the budget, people, and material that you will need for an upcoming project. Which project initiation component are you trying to determine?

• Project charter
• Goals
• Resources
• Success criteria

20. As a project manager, you complete the stages in the project initiation phase. Who do you meet with to get project approval?

• The vendors working on the project
• The developing team
• The project stakeholders
• The project resources

21. Which document allows project managers to get organized, sets up a framework for what needs to be done, and communicates the framework to stakeholders?

• A project charter
• A risk log
• A retrospective document
• A budget plan

22. In the initiation phase, a project manager performs research, consults with stakeholders, and clearly documents key project components. What does going through this process help them solidify?

• Project tasks
• Project scope
• Project delivery dates
• Project closeouts

23. As a project manager, you analyze the amount of time team members will need to spend on a project and the likely ongoing project expenses. What step of the cost benefit analysis are you completing?

• Benefit analysis
• Goals analysis
• Cost analysis
• Expense analysis

24. As a project manager, you work with key stakeholders to define what needs to be completed and achieved for a project . Which key component of project initiation does this scenario concern?

• Resources
• Deliverables
• Goal
• Success criteria

25. What type of document needs approval from key stakeholders in order to move to the planning stage?

• A risk log
• A retrospective document
• A project charter
• A budget plan

26. You expect that a project will bring in $20,000 USD in revenue per year. You estimate it will cost $8,000 up front. You also estimate costs of $150 per month for the first 12 months, which equals $1,800 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (20,000 – 8,000) ÷ 9,800 = 90%
• (20,000 – 9,800) ÷ 9,800 = 104%
• (20,000 – 9,800) ÷ 8,000 = 88%
• (20,000 – 14,400) ÷ 9,800 = 108%

27. What are two potential consequences of a project manager failing to properly initiate a project? Select all that apply.

• Stakeholders might not agree on what success looks like.
• External risks can affect project success.
• New dependencies can arise.
• Resources can be underestimated.

28. Fill in the blank: A cost-benefit analysis weighs the potential value of a project against money, resources, and _____ required.

• policies
• time
• expectations
• competitors

29. As a project manager, you meet with stakeholders to set what products and services you will complete for the project. Which project initiation component are you trying to determine?

• Success criteria
• Resources
• Deliverables
• Scope

30. Which of the following could be considered intangible benefits? Select all that apply.

• Customer satisfaction
• Brand perception
• Income earned
• Employee satisfaction

31. Fill in the blank: A cost-benefit analysis weighs the potential value of a project against money, resources, and _____ required.

• policies
• competitors
• time
• expectations

32. What key component in the project management cycle is a meeting scheduled with staff to train on a new product?

• Scope
• Deliverable
• Resource
• Success Criteria

33. As a project manager, what question will you ask to determine the brand perception of a project?

• Is this project likely to improve the company’s image and attract more customers?
• Will the project increase customer retention and cause them to spend more time on the product?
• Will this project reduce employee’s overtime hours and save the company money?
• Is this project likely to improve employee morale and reduce turnover?

Week 2 – Defining project goals, scope, and success criteria

As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you ask yourself if your team can misinterpret a goal. Which SMART criteria does this question represent?

• Specific

• Measurable
• Attainable
• Relevant
• Time-bound

During your weekly project meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD. What is this an example of?

• External scope creep

• Calibrating scope
• Internal scope creep
• Internalizing scope

Consider the following scenario:

The Janco Car Company is about to deliver new cars to its affiliate dealerships. Right before shipping, several dealerships say they cannot receive the cars because of showroom schedules. Janco had not planned for the various dealerships’ showroom schedules. The dealerships ask for Janco to reorganize the car shipping schedule, costing Janco hundreds of thousands of dollars.

Which of the following steps could Janco have taken to help prevent scope creep?

• Send the shipping schedule to all dealerships after delivery
  • Move the cars via airlines to keep the timelines in place
  • Use legal avenues to make the dealerships alter showroom schedules

• Include product delivery scheduling in the project scope

Once a team launches a project, there’s still work to be done. Which of the following scenarios would occur in the landing phase? Select all that apply.

• Work with stakeholders on the prioritization and documentation before building a new product.

• Decide how to deliver an organization-wide announcement and campaign for the project.

• Check that forms and processes are collecting the necessary data to evaluate project success.

• Gather the project team to discuss what they learned during the project and how to improve the process.

As a construction project manager, your crew has been hired to build a new warehouse for a corporate customer. After a few weeks working on the project your customer announces that they will need their warehouse completed several weeks sooner than originally expected, but that they cannot spend more money on the project.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

• Change team roles

• Change the project scope

• Change the budget
• Change the project goals

Which of the following is a happiness metric?

• A 5% increase in customer satisfaction score

• A 35% increase in first-time customers
• Double the amount of time participating within an app
• A 20% increase in the amount of tasks completed

In the RACI model, which role offers insights or expertise to help others complete project tasks?

• Responsible
  • Accountable

• Consulted

• Informed

What key questions should you consider when deciding who should be informed about a task? Select all that apply.

• Which department manages the work?

• Who is affected by the outcome?

• Who is invested in task completion, but not directly involved in the work?

• Who are the subject matter experts (SMEs) for the task?

In your completed RACI chart, how many stakeholders are accountable for the “code the landing page” task?

• 0

• 1

• 2 or more

In your completed RACI chart, who is responsible for creating the landing page mockup?

• The Web Developer
  • The Graphic Designer
  • The Web Manager

• The Web Designer

1. As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you ask yourself if a goal is aligned to the organization or the company’s goals. Which SMART criteria does this question represent?

• Relevant
• Attainable
• Time-bound
• Specific
• Measurable

2. Which of the following scenarios best represents a project that is going out-of-scope?

• The deliverable to present your project’s pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource tim.
• During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage.
• The manufacturer of one of the project deliverables just lost power after a large storm. They don’t expect to be in production for one week, delaying the project timeline.
• During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD.

3. Consider the following scenario:

A new company project isn’t going well. The company hires outside evaluators to review the project. The evaluators tell the company that its plan has too many delays and that the company won’t be able to complete the project on time. They also identify one issue causing a delay is the company and the investors (stakeholders) have different expectations of what the completed project should be.

What step could the company have taken to avoid scope creep?

• Have stakeholder involvement before the project begins.
• Hire a different organization to review the project.
• Require more detailed bids from the evaluators in writing.
• Make the investors adopt the company’s project expectations.

4. Fill in the blank: The difference between a goal and a deliverable is that the goal is the desired outcome of the project and the deliverable is a _____ of the project.

• progress
• success criteria
• tangible outcome
• SMART method

5. Which of the following scenarios best represents project launch?

• The client agrees to the initial timeline and budget.
• The website development team researches a specific audience through sales data analysis.
• The project team releases a new product.
• The project manager works with stakeholders to develop project goals and deliverables.

6. Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director also states that they cannot spend any additional funds.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

• Change the budget
• Change the project goal
• Change the project scope
• Change the team

7. Which of the following indicate whether a project manager accomplishes what they set out to do?

• Deviation critera
• Launch standard
• Accuracy standard
• Success criteria

8. Which of the following is an engagement metric?

• A 20% increase of participation time within an app.
• A 35% increase of first-time customers.
• Number of new customer sign-ups for a subscription.
• Double the amount of initial orders.

9. How will you quantify if you’re landing a project at its intended goal?

• Check if the project meets the initial success criteria
• Ask the clients if they’re happy with the result
• Send out feedback surveys to team members
• Solicit stakeholders for their opinions

10. Suppose as a project manager you’re receiving requests from stakeholders to add new features to the product you’re developing. How would you deal with this external scope creep?

• Implement the initial stakeholders requests and then ban all future requests.
• Agree on who can make formal requests and how your team will evaluate and act on those requests.
• Ignore the requests because the project is already underway.
• Take a team vote to decide if the team should add the new feature to the product.

11. Which of the following is true about Objectives and Key Results (OKRs)?

• Adoption and engagement are often used as metrics to measure results.
• There are typically 2–3 objectives for every key result.
• OKRs are rarely used to determine a project’s success criteria.
• OKRs are mainly for team-based metrics and not for individuals.

Shuffle Q/A

12. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you determine that current business conditions will allow for a maximum revenue increase of about 4.5% over last year’s revenue. Based on this estimate, you set a goal for your team to show at least 1% revenue increase each quarter of this year. In this instance, which SMART criteria are you using?

• Specific
• Measurable
• Attainable
• Relevant
• Time-bound

13. Which of the following demonstrates a project manager keeping the project in-scope? Select all that apply.

• The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members.
• The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks.
• The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle.
• The key stakeholder clearly states the project needs to be completed in 6 months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.

14. Suppose that you’re starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Select all that apply.

• Keep complicated documents from the client because you don’t want to confuse them.
• Set ground rules and expectations for client involvement once the project begins.
• Show the client the details of what you’re going to create and how much it will cost.
• Ask for constructive criticism on the initial product proposal.

15. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to establish a rewards program and monitor its effect on the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project goal in this scenario?

• Meet with your company’s head of customer service
• Add a link to the rewards program website on all new order confirmation emails
• Launch a finished website that introduces a new rewards program
• Monitor the effect of a new rewards program on the number of repeat online customers

16. What is part of a project launch?

• Presenting the final deliverable to the client
• Measuring the success of the project
• Defining and managing the project scope
• Budgeting the deliverables for success

17. Consider the following scenario: The Director of Product requests a project cost reduction of 25%. However, they also state that the product’s final result needs to look and function as originally agreed with no additions to project workload.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

• Change the team
  • Change the timeline
  • Change the project goal

• Change the project scope

18. Which of the following best describes what success criteria are?

• The metrics that show whether your project accomplishes what you set out to do
• The process to determine whether your project tasks are in-scope or out-of-scope
• The amount of funds that are available for you to complete your project
• The use of the triple constraint model to manage changes to your project scope

19. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?

• An adoption metric
• An engagement metric
• A business metric
• An efficiency metric

20. A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?

• The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.

• The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team.
• The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
• The project manager hands over the project to the client with all of the plans and documents and considers the project a success.

21. Fill in the blank: When determining a measurable outcome, _____ define how you will measure whether a desired outcome has been achieved.

• budgets
• key results
• goals
• objectives

22. Fill in the blank: The goal of a project helps to determine the _____.

• culture
• presentation
• stakeholders
• deliverables

23. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they must reduce their budget for your project by 15%, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

• Change the project goals
  • Change the timeline

• Change the project scope

• Change team roles

24. Which of the following is the best example of success criteria?

• Launch a new website on time and on budget.
• Create a new product feature that increases customer engagement by 10%.
• Make a new user interface that is easier to use.
• Implement a successful onboarding process for new employees.

25. What’s a main difference between the adoption and engagement metrics?

• Adoption is generally a one-time occurrence. Engagement is ongoing.
• Adoption replaces a business metric. Engagement compliments other business metrics.
• Adoption is an external metric. Engagement is an internal metric.
• Adoption requires more expensive tools. Engagement requires less expensive tools.

26. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. How can you show that you’ve successfully landed this project?

• Demonstrate a 6% increase in revenue one year after implementation.
• Demonstrate a 4% increase in customer engagement after implementation.
• Demonstrate a 6% increase in revenue two months after implementation.
• Demonstrate implementation of website, delivery of catalogs, and new orders.

27. Fill in the blank: When determining a measurable outcome, _____ define what needs to be achieved and describe a desired outcome.

• key results
• objectives
• metrics
• budgets

28. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you look at last year's revenue data as a benchmark for deciding how much to increase revenue this year. In this instance, which SMART criteria are you using?

• Specific

• Measurable

• Attainable
• Relevant
• Time-bound

29. As a project manager it is your responsibility to maintain the limits of the project. Which of the following are ways that scope creep is likely to affect your project? Select all that apply.

• Increased risk
• Team member turnover
• Schedule delays
• Losses to your bottom line

30. Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. Select all that apply.

What can help prevent project scope creep in this scenario? Select all that apply.

• Get clarity on project requirements
• Go along with the member’s suggestion
• Make project plans visible
• Create a plan for dealing with out-of-scope requests

31. Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project.

• quantify
• adjust
• rank
• compare

32. Which of the following is an adoption metric?

• An increase in customer satisfaction score
• A 20% increase in the amount of tasks completed
• A 35% increase in first-time customers
• Double the amount of time participating within an app

33. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. What is this an example of?

• A successful project launch
• A successful implementation of OKRs
• A successful project landing
• A successful use of the triple constraint method

34. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks not related to the project’s goal. What is happening on this project?

• The project is going out-of-scope.
• The project is staying in-scope.
• The project is iterating.
• The project is becoming more efficient.

35. Suppose as a project manager you’re receiving requests from stakeholders to add new features to the product you’re developing. How would you deal with this external scope creep?

• Agree on who can make formal requests and how your team will evaluate and act on those requests
• Ignore the requests because the project is already underway
• Implement the initial stakeholders requests and then ban all future requests
• Take a team vote to decide if the team should add the new feature to the product

36. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the success criteria for this project?

• Approval from your company’s head of customer service
• Email templates for responding to typical questions from customers
• An end-of-quarter report that shows a 17 percent improvement in response time
• A 15 percent improvement in response time at the end of the first quarter

37. Which of the following is the best example of success criteria?

• Achieve an 87% customer satisfaction rate within three months of product launch.
• Use the triple constraint model to manage changes in project scope.
• Offer the best product in our industry.
• Create a new product feature that will satisfy customers.

38. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks that are not related to the project’s goal. What is this an example of?

• Internal scope creep
• External scope creep
• Calibrating scope
• Internalizing scope

39. Which scenario demonstrates project landing?

• The car company Janco launches a new car series called the Cruiser ST. The launch is successful and all the dealerships request more models.

• The project manager considers positive feedback from the project sponsor as enough evidence to assume success and reports the project complete.
• The Director of Product requests to reduce the budget by 25% but the final outcome still needs to look and function as originally agreed.
• The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county’s recycling rate.

40. Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _____ to determine a measurable outcome.

• vision
• consensus
• budget
• metric

41. As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you create goals that are a little challenging, but also encourage growth. In this instance, which SMART criteria are you using?

• Specific
• Measurable
• Attainable
• Relevant
• Time-bound

42. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they will need their software several weeks sooner than originally expected, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

• Change team roles
• Change the project scope
• Change the budget
• Change the project goals

43. As a project manager, you have created a dashboard that allows your stakeholders to easily track gaps and trends in revenue. What type of metric would this be an example of?

• An efficiency metric
• A business metric
• A happiness metric
• An engagement metric

44. The objective for a car company is to launch a new series of cars. Which three of the following could be examples of key results? Select all that apply.

• Create a best-in-class midsize sedan.
• Meet production deadlines 95% of the time.
• Distribute 98% of the product on time to dealerships.
• Improve the customer satisfaction survey score by 15%.

Week 3 – Working effectively with stakeholders

Which of the following are typical responsibilities of project team members? Select all that apply.

• Carry out day-to-day project tasks

• Provide technical expertise

• Initiate the project

• Take on multiple project tasks

1. Which of the following responsibilities does project management include?

• Apply technical expertise to execute the project’s day-to-day tasks
• Oversee the scope, schedule, budget, and quality of a project
• Sign off on budget and resources
• Ensure that the business meets its overall objective

2. Which three of the following responsibilities can belong to the project sponsor?

• Ensure that the project delivers the agreed upon value to the business.
• Play a key leadership role throughout the project.
• Plan and organize the project.
• Fund the project.

3. Which stakeholders benefit directly (not indirectly) from a project’s success? Select all that apply.

• Secondary stakeholders
• Key players
• Primary stakeholders
• Minor players

4. Who uses technical and interpersonal skills to carry out day-to-day project tasks?

• Project team members
• Project manager.
• Secondary stakeholders
• Project sponsor

5. Which term refers to identifying stakeholders and grouping them by interest and influence?

• Stakeholder monitoring
• Stakeholder analysis
• Stakeholder buy-in
• Steering committee meeting

6. How does stakeholder analysis benefit a project? Select all that apply.

• Builds partnerships necessary for project success
• Helps the project team avoid surprises
• Gets the right people involved at the right time
• Lowers project costs

7. Which of the following statements are true of RACI charts? Select all that apply.

• Assess each stakeholder’s ability to participate and build necessary partnerships
• Define project roles and responsibilities to ensure efficiency
• Determine which stakeholders are responsible for which tasks
• Record the level of risk stakeholders bring to the project

8. Which three of the following situations can lead to role confusion on a project?

• When only one person is designated as accountable
• When ownership of decisions is unclear
• When workloads are unbalanced
• When team members perform overlapping work

9. As a project manager, you make considerations when building a team. You decide how many people need to be on the team, what expertise each member will need to complete their tasks, and if they have a personal incentive to work on the project. What else should you consider when building a team?

• Team member availability
• Team member communication preferences
• Degree of stakeholder engagement
• Whether the project has a strong business case

10. As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has low power and high interest. What level of engagement should the team have with the stakeholder?

• Monitor
• Meet their needs
• Manage closely
• Show consideration

Shuffle Q/A

11. Who has the role of interacting with stakeholders throughout a project?

• Product vendor
• Project manager
• Project sponsor
• Product lead

12. What is a responsibility of the project sponsor?

• To conduct meetings with the team members and assign tasks
• To ensure the successful completion of a project
• To complete the daily tasks of the project
• To create the project charters and RACI charts

13. What is one of the main ways primary and secondary stakeholders can help in the planning stages of a project?

• To complete and execute tasks
• To define project goals and outcomes 
• To create charts and visuals for the team
• To conduct a stakeholder analysis for the project

14. What group often provides the technical skills required for a project?

• Project team members
• Project manager.
• Primary stakeholders
• Secondary stakeholders

15. Fill in the blank: Stakeholder analysis is the process of identifying stakeholders and grouping them by _____.

• interest and influence
• seniority and experience
• availability and participation
• talents and skills

16. As a project manager, you complete a stakeholder analysis and make a list of all the stakeholders. What is often the next step?

• Determine the level of interest and influence for each stakeholder
• Schedule a meeting with all stakeholders
• Make a budget to determine how much each stakeholder should invest
• Assign tasks to each stakeholder

17. Which of the following is true of someone who is accountable in a RACI chart?

• Ensures the work gets completed
• Learns about tasks when they are complete
• Carries out the work to complete the tasks
• Gives feedback according to their subject matter expertise

18. As a project manager creating a team, what is an important step that enables team members to complete tasks?

• Ensure each team member has the necessary skills to complete the tasks
• Ensure all team members are able to effectively communicate with stakeholders
• Ensure all team members have an interest in the project
• Ensure all team members are friendly and nice

19. As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has high power and low interest. What level of engagement should the team have with the stakeholder?

• Manage closely

• Meet their needs
• Show consideration
• Monitor

20. Which of the following is a title given to the director responsible for the successful outcome of a project?

• The project sponsor
• The project manager
• The team member
• The client

21. Which responsibilities belong to project team members?

• Use technical expertise and interpersonal skills to complete day-to-day tasks
• Report project findings and progress to the project sponsor
• Make sure the project fulfills its objective and supports the overall business strategy
• Oversee the scope, schedule, budget, and quality of a project

22. What does the acronym RACI stand for?

• Responsible, Appeased, Consulted, Interested
• Responsible, Accountable, Consulted, Informed
• Responsible, Accountable, Considered, Informed
• Responsible, Accountable, Considered, Interested

23. As a project manager, you have a team member who is a subject matter expert and will answer questions as needed during the execution of the project. What role will this person be assigned in a RACI chart?

• Consulted
• Informed
• Responsible
• Accountable

24. As a project manager, you make considerations when building a team. You decide how many people should be on the team, if they have the time to work on the project, and if they have a personal incentive to work on the project. What else should you consider when building a team?

• Necessary skills for the project
• Likelihood of project success
• Team member communication preferences
• Degree of stakeholder engagement

25. As a project manager, you are prioritizing stakeholders with a power grid. One stakeholder has low power and low interest. What level of engagement should the team have with the stakeholder?

• Monitor
• Manage closely
• Meet their needs
• Show consideration

26. Who is responsible for the team's overall success and the project as a whole?

• Project manager
• Project sponsor
• Primary stakeholder
• Product lead

27. Which of the following people are likely to be primary stakeholders in a project? Select all that apply.

• The project sponsor
• The project team
• Business competitors
• The project client

28. Which of the following activities are steps in a stakeholder analysis? Select all that apply.

• Assess each stakeholder’s reputation and level of experience
• List the stakeholders impacted by the project
• Assess each stakeholder’s level of interest and influence
• Determine which stakeholders should be excluded from the project

29. What is the main benefit of making a RACI chart?

• Illustrates all of the potential risks and opportunities for success
• Assess each stakeholder’s ability to participate and build necessary partnerships
• Determines which stakeholders should fill which roles during a project
• Helps set SMART goals

30. In what two ways do RACI charts help project managers communicate effectively with stakeholders?

• Eliminate confusion and overlapping work at the task level
• Reveal which stakeholders have the greatest interest in the project
• Reduce the number of people who need to communicate
• Map out each person’s roles and responsibilities

31. You are creating a new team to complete a project. In order to choose the right people, what is the first task to complete?

• Make a list of the roles required to complete the tasks
• Make a list of people who are interested in the project
• Make a list of stakeholders and their priorities
• Make a list of all team members in the company

32. Who is responsible for overseeing the scope, schedule, budget, and quality of a project?

• Primary stakeholders
• Project manager
• Product lead
• Project sponsor

33. As a project manager, you are defining the goals and outcomes for a project. Who should help you with this?

• Minor players
• Stakeholders
• Team members
• Project vendors

34. What role does the project manager assign to those executing project tasks?

• Project sponsors
• Project managers
• Secondary stakeholders
• Project team members

35. What type of chart is a visual representation of all stakeholders in a project?

• Project task chart
• Project budget summary
• RACI chart
• Stakeholder analysis chart

36. What is the first step in a stakeholder analysis?

• Determine each stakeholder’s level of interest
• List the stakeholders impacted by the project
• Assess each stakeholder’s ability to participate and find ways to involve them
• Determine each stakeholder’s level of influence

37. In a RACI chart, how many people should be designated as accountable?

• Two
• Four
• Three
• One

38. As a project manager, you make considerations when building a team. You decide how many people should be on the team, if they have the time to work on the project, and what expertise each team member needs for their tasks. What else should you consider when building a team?

• Degree of project sponsor engagement
• Likelihood of project success
• Team member motivation
• Whether the project has a strong business case

39. A stakeholder needs additional time to make a decision on a project. What communication steps can a project manager make to help the stakeholder make their decision? Select all that apply.

• Over-communicate early on
• Start the work before the stakeholder makes a decision and confirm the decision later
• Hold frequent meetings with the stakeholder
• Send daily updates in progress emails

40. Does the project sponsor fund the project?

• Yes. The project sponsor plays a vital leadership role, which always includes funding the project.
• No. The project sponsor plays a vital leadership role but does not fund the project.
• Sometimes. The project sponsor plays a vital leadership role, which sometimes includes funding the project.

41. When conducting a stakeholder analysis, what does interest measure?

• How many meetings the stakeholder participates in
• How much money the stakeholder has invested in the project
• How much the project outcome will affect the stakeholder
• How much the stakeholder’s actions affect project outcome

42. As a project manager, you create a chart to assign roles and responsibilities for the team. What type of chart are you creating?

• RACI chart
• Stakeholder analysis chart
• Team analysis chart
• SBI chart

43. As a project manager, you make a list of tasks required to complete a project. You decide on the number of team members required to complete the tasks. What is the next step to decide in building the team?

• Gauge the interest of each team member
• Provide sponsorship for the team members
• Assign roles for each team member
• Determine the business value of the project

44. As a project manager, you’re prioritizing stakeholders with a power grid. You have a stakeholder you will need to manage closely. Where will you place this person in the power grid?

• High interest, low influence
• High interest, high influence
• Low interest, high influence
• Low interest, low influence

45. Who are likely to be secondary stakeholders on a project?

• Project contractors
• Project managers
• Team members
• Project sponsors

46. What is the purpose of a stakeholder analysis?

• Determine which stakeholders to exclude from a project
• Talk to stakeholders and learn about their interests
• Meet with stakeholders to make major project decisions
• Identify stakeholders and determine their involvement in a project

47. What does a power grid represent when conducting a stakeholder analysis?

• A power grid determines the stakeholders’ roles based on their position on the grid
• A power grid visualizes how many tasks each stakeholder can complete
• A power grid determines out accomplishments of each stakeholder
• A power grid visualizes each stakeholder’s interest and influence in the project

Week 4 – Utilizing resources and tools for project success

As a project manager, you work with a small team to complete a project in three months. What type of tool would you use to successfully complete this project?

• A more sophisticated tool

• A simple and straightforward tool

• A recently created tool
• The highest-rated tool

A project manager needs to plan, track, and complete work across many project phases. They also need to visually represent the team’s day-to-day tasks. Which type of tool is best for these activities?

• A collaboration tool, such as email

• A work management software, such as Asana

• A productivity tool, such as Microsoft Word
• A presentation tool, such as Google Slides

1. Fill in the blank: If the project has a _____, then it may be worth it for the team to learn a more sophisticated project management tool.

• short timeline
• new project sponsor
• large scope
• few deliverables

2. As a project manager, you need to update your project charter with a statement about the tangible outcome of the project. In which section of the project charter does this information go?

• Business case
• Benefits
• Project deliverable
• Project scope

3. Fill in the blank: A project manager creates a project charter _____ a project proposal.

• at the same time as
• as an introduction to
• before
• after

4. Fill in the blank: Project managers need to ensure project information is _____ through formal documentation, such as email, a presentation, or a digital document.

• available only to stakeholders
• easily accessible to everyone
• available only to team members
• easily accessible to the public

5. Email and chat are examples of what type of project management tool?

• Work management
• Progress visualization
• Collaboration
• Scheduling

6. A project manager needs a tool to assign tasks and help visualize the team’s task progress. Which tool type should they choose?

• Email
• Shared documents
• Work management
• Chat

7. Fill in the blank: As a project manager, you may use Microsoft PowerPoint, Apple’s Keynote, or Google Slides to _____.

• share documents
• manage budgets
• send emails
• create presentations

8. Collaboration tools such as email or chat allow teams to do what tasks? Select all that apply.

• Plan the budget
• Check in on project tasks
• Visualize project task completion
• Work collectively and closely with other team members

9. Fill in the blank: _____ are items you need to help get the project done. They are considered project resources.

• Materials
• Meetings
• Status updates
• Reports

10. When developing the project charter, who does the project manager typically work with?

• stakeholders only
• teammates only
• the customer only
• teammates and stakeholders

Shuffle Q/A

11. Fill in the blank: For small projects, project managers should typically use _____.

• more sophisticated tools
• simple and straightforward tools
• recently created tools
• highest-rated tools

12. What type of document is typically created at the end of the initiation phase to define key details of the project?

• Project proposal
• Project plan
• Project charter
• Project scope

13. Fill in the blank: A project manager needs to receive approval from stakeholders and ____ to move on to the next stage.

• a team member
• a team consultant
• the project sponsor
• the project vendor

14. A new team member joins your project during the initiation phase. How can you familiarize the team member with the project?

• Give them the project documentation to review and encourage them to ask questions.
• Assign the new team member the tasks they need to execute.
• Allow the team member to review a previous project plan.
• Allow the team member to come to you if they have questions.

15. A project manager needs a tool to create a project charter. What type of tool should they use?

• Work management
• Chat
• Shared document
• Email

16. What tool can you use to create presentations for stakeholders on a new project?

• Google Spreadsheets
• Google Slides
• Microsoft Word
• Microsoft Teams

17. Collaboration tools allow teammates to do what two tasks? Select all that apply.

• Visualize the team’s progress
• Check in with each other efficiently
• Demonstrate an overview of the project
• Comment on topics related to the project

18. In project management, what resource tracks the cost of the software, new vendor hires, and marketing for a project?

• Schedule
• Budget
• People
• Materials

19. What document can stakeholders reference to ensure the project is aligned with its goals?

• Project charter
• Project tasks
• Project proposal
• Project schedule

20. As a project manager, you work with a large team to complete the launch of a new website in one year. What type of tool would you use to successfully complete this project?

• A simple and straightforward tool
• A more sophisticated tool
• A recently created tool
• The highest-rated tool

21. At the beginning of a project, a senior organizational leader creates a document to persuade stakeholders that a project should begin. What is the name of this document?

• Project charter
• Project framework
• Project proposal
• Project plan

22. As a project manager, you receive approval from key stakeholders on the project proposal. What is the next piece of documentation you need to create?

• Project charter
• Project task
• Project goal
• Project measure

23. In which of the following scenarios does the project manager implement documentation well? Select all that apply.

• A stakeholder talks with two different team members and receives conflicting information on a vendor. They cannot find information about the vendor in the shared document drive.
• The key stakeholder determines they want to add a feature to the product in development. The project manager includes this update in the project charter and communicates it to the team.
• The project manager shares the project timeline on a cloud-based document sharing program.
• Because the project manager doesn’t have all the project’s details, they ask a current team member to onboard the new team member.

24. What is a consequence of releasing a new tool to team members before testing it thoroughly?

• There will be no negative consequences since the team will adjust to the tool.
• The team will be hesitant to use the product if there are issues with the tool.
• The team will communicate with the project manager more often.
• Team members will give effective feedback and build team morale.

25. As a project manager, you work with teams in different departments. You need to get answers quickly to project-related questions. What tool should you use to communicate efficiently with these teams?

• Presentation tool
• Shared document
• Work management tool
• Team chat

26. A project manager plans resources for a new construction project. What type of resource includes the machines needed to complete the work?

• People
• Materials
• Plans
• Sources

27. Project managers use tools to accomplish which of the following activities? Select all that apply.

• Build charts and diagrams
• Carry out team-building exercises
• Manage the budget
• Keep stakeholders informed
• Negotiate with vendors

28. As a project manager, you need to update your project charter with details for the team sponsor and team lead. Which section of the project charter contains this information?

• Scope and exclusion
• Project deliverables
• Business case
• Project team

29. During the initiation phase of a project, the stakeholders introduce a new feature to add to the deliverables. What can you do to ensure the team remembers all the details for the added feature?

• Document the details in a shared document.
• Schedule a meeting with your team members to discuss the feature.
• Document the details on a whiteboard in your office.
• Schedule a meeting for the stakeholders to explain the feature to the team.

30. As a project manager, you introduce a new tool to the team on Monday and tell them to be ready to use it by Wednesday. Your team members are resistant to using it. They also report that technical issues with the software are keeping them from completing tasks. What three steps could you do next time to ensure a smooth transition? Select all that apply.

• Have the team take an online training course after introducing the tool.
• Introduce the tool to the team earlier than on Monday.
• Test the tool thoroughly before rolling it out to the team.
• Set up training for the tool before the team uses it.

31. A project manager needs to track changes in the project’s goal and scope. What type of tool should they use?

• Work management
• Email
• Shared document
• Chat

32. The project sponsor requests a report on the current budget needs of a project. They would like to review a detailed breakdown of costs. Which type of tool would be best to use to meet the project sponsor’s request?

• Scheduling software
• Visualization cards
• Spreadsheets
• Chat

33. Which of the following options best describes the goals of a project charter?

• It provides a way to reflect on the project.
• It defines the project and necessary details.
• It is an email that goes out to all team members.
• It convinces the stakeholders why they need to do the project.

34. What details should be in your project charter? Select all that apply.

• Scope
• Detailed project plan
• Stakeholder analysis
• Project goals
• Deliverables

35. Which are examples of work management tools?

• Asana, Basecamp, and Trello
• Microsoft Word and Google Docs
• Email and chat
• Microsoft PowerPoint, Keynote, and Google Slides

36. Digital documents, such as Google Docs or Microsoft Word, help a project manager complete what three tasks? Select all that apply.

• Track and review team processes
• Create agendas
• Outline project scope and next steps
• Chat efficiently with the team

37. What is the main purpose of collaboration tools in a project?

• To create a schedule for the project
• To communicate quickly with team members
• To create presentations for stakeholders
• To assign new tasks to team members

38. Fill in the blank: Since the project manager uses the project charter throughout the project, it acts like a _____ for the project.

• compass
• bank
• storage unit
• main communication channel

39. Which of the following circumstances indicates that the project is approved to move forward?

• The project sponsor and key stakeholders sign off on the project charter.
• The project manager finishes the project’s deliverables and milestones.
• The finance department approves the budget and the team members have been selected.
• The stakeholders state the cost of the project outweighs the value it brings to the organization.

40. What tool should you use to keep track of tasks for a small project with two team members?

• Work management
• Presentation
• Spreadsheet
• Chat

41. You create a RACI chart for team members on a new project. What tool should you use?

• Google Spreadsheets
• Microsoft Word
• Jira
• Keynote

42. Which of the following best describes what a living document means?

• A document that evolves as the project progresses
• A digital document stored in the cloud
• A document that is updated from project to project
• A document that has been shared with the team

43. Fill in the blank: Effective tracking and ____ are a large part of a project manager’s responsibilities.

• communication with team members
• creating project management tools
• assessment of performance feedback
• executing tasks for the project

44. Who does the project manager need to get approval from before indicating a Go for the project? Select all that apply.

• Vendors
• Project sponsor
• Project team members
• Key stakeholders

45. What are the two types of documents typically created in the initiation phase of a project? Select all that apply.

• Project retrospective
• Project plan
• Project charter
• Project proposal

Course 3 – Project Planning : Putting It All Together

Week 1 – Beginning The Planning Phase

You are in the planning phase and need to track the cost of hiring a vendor and launching a new website. What component contains this information?

• The team reviews
  • The financial management plan

• The project budget

• The project schedule

Suppose as a project manager, you’re leading a kick-off meeting. One of the discussions is taking longer than expected. How do you get the meeting back on track?

• Remind attendees of the agenda and the meeting end time.

• Tell specific team members they’ll have to wait until the next meeting to speak.
• Let the speaker finish and schedule another meeting without any discussions.
• Ask the speaker to finish their point and require everyone else to have a 60-second speaking limit.

1. Fill in the blank: _____ is the method where a project manager reviews all individual tasks and rolls the tasks into manageable chunks that lead to a milestone.

• Team scheduling
• Bottom-up scheduling
• Top-down scheduling
• Goal scheduling

2. Fill in the blank: _____ is the method where a project manager reviews all individual tasks and rolls the tasks into manageable chunks that lead to a milestone.

• Risk management
• Budgets
• Customer feedback
• Schedules

3. What four items do stakeholders need to approve before the planning phase can begin

• Project charter
• Project deliverables
• Project name
• Project goals
• Project scope

4. Suppose as a project manager, you notice that a new government regulation may add additional tasks to the project. You bring your concern about this new regulation to the stakeholders for a discussion on how to mitigate its impacts. What component of the planning phase does this situation represent?

• Schedule
• Budget
• Task management
• Risk management

5. Suppose that as a project manager, you’re running a kick-off meeting. During the meeting, you give examples of tasks that you consider part of the project, and tasks you consider not part of the project. What agenda section does this represent?

• Roles
• Background
• Questions
• Goals and scope
  
  
  
  
  
  
  

6. Suppose as a project manager, you’re running a kick-off meeting. During the meeting, you present the shared project tools and documents. You also tell the team they will communicate through a team chatroom and will receive daily email updates. What agenda item does this represent?

• Scope
• Intended outcome
• Collabration
• Project purpose

7. Which of the following would you consider a project milestone?

• Project manager reviews mock-ups
• Web designer creates a proposal
• Client approves website design
• Web designer implements feedback

8. Suppose that as a project manager you had a goal of publishing a report. Which of the following would you consider the milestone for this goal?

• Draft sections of the report
• Interview a writer
• Complete first draft of report
• Conduct research

9. As a project manager, what is your first step when setting milestones?

• Consider the needs of your stakeholders
• Review the project as a whole
• Assign deadlines
• Have a team meeting

10. When assigning tasks to team members, what two factors should you mainly consider?

• Project timeline
• Task interest
• Task novelty
• Overall workload

Shuffle Q/A

11. Generally, how long should a kick-off meeting last?

• About one hour
• Less than 20 minutes
• One full work day
• Two-hours, and extend if attendees have questions

12. Which of the following are important to understand during the planning phase? Select all that apply.

• Customer feedback
• Schedules
• Risk management
• Budgets

13. As a project manager, you think about where your budget might exceed estimates and how the project might get off track. Which project planning component are you implementing?

• Project schedule
• Risk management plan
• Risk reviews
• Project budget plan

14. You review the tasks for the project and set dates to begin the project, site launch, and gather user feedback. Which of the following components of the planning phase does this update?

• Task management
• Risk management
• Schedule
• Budget

15. Which of the following would be considered tasks for opening a new cafe? Select all that apply.

• Host a grand opening
• Create marketing content
• Research new locations
• Create a new staff team
• Research equipment

16. What are the benefits of setting milestones? Select all that apply.

• Breaking down information into milestones gives you a better idea of the amount of work that needs to be done.
• Setting milestones encourages you to take time away from the project for new ideas.
• Setting milestones helps you keep your project on track with clear deadlines for when to complete deliverables.
• Setting milestones helps you to figure out if you need to adjust your scope, timelines, or resources to meet your goals.

17. Project managers should follow which three best practices when assigning tasks to complete milestones? Select all that apply.

• Assign deadlines to tasks, but not milestones.
• Balance the workload of tasks between teammates.
• Add an assignee and due date to each task.
• Consider teammates’ familiarity with the tasks.

18. What are the benefits of making a work breakdown structure (WBS)? Select all that apply.

• You have a visualization tool that assists in assigning tasks.
• You can get a sense of each stakeholder’s workload.
• You can assign tasks to two or more team members.
• You and your teammates can easily identify the tasks you assigned to each milestone.

19. When creating a work breakdown structure (WBS), a project manager should focus on _____ rather than actions.

• timeline
• teammate strengths
• stakeholder needs
• deliverables

20. In the project planning phase, you create a timeline that includes the start and end date, as well as dates for events in between. What is this timeline called?

• Time management assessment
• Schedule
• Staging document
• Calendar

21. As a project manager, you try to take all the right steps to prepare for the project. What steps should you take? Select all that apply.

• Understand the work the team needs to do to achieve their goals.
• Identify and prepare for risks that could impact the project.
• Form the project plan with the team so they have a shared understanding of the project.
• Coordinate the current budget to match other project budgets.

22. As a project manager, you facilitate a kick-off meeting. During the meeting, you introduce the shared vision of the project and why it matters. Where on the agenda should this be?

• Roles
• Background
• Goals and scope
• Questions

23. As a project manager, you facilitate a kick-off meeting. What is a step you can take to ensure all the details are stated in your notes?

• Ask team members to repeat parts of what you missed in your notes.
• Ask a team member to take notes on key points and action items.
• Take notes to the best of your ability and capture what you can in the summary.
• Ask team members to speak more slowly so you can write down all notes.

24. Fill in the blank: Reaching a project milestone is an important point within the project schedule. It indicates progress and usually signifies the _____ of a deliverable or phase of the project.

• time
• scope
• completion
• goals

25. What steps should you take to set proper deadlines for your milestones?

• Assign as many tasks as you can for each milestone to impress stakeholders.
• Schedule deadlines for the milestones to account for the budget.
• Connect with teammates to discuss the tasks required for the milestone.
• Assign milestones to be completed in week-long increments.

26. You assign new tasks to team members. You have reviewed the project timeline for the milestones. What else should you consider when assigning tasks?

• Team member seniority
• Task interest
• Task novelty
• Overall workload

27. Which of the following is a primary benefit of planning in project management?

• It allows stakeholders to pick and choose team members they want to work with.
• It helps the project manager understand the work needed to achieve the goal.
• It helps team members decide the budget of the project.
• It allows stakeholders to add more features and tasks.

28. You are in the planning phase and need to track the start date with web designers, web developers, and vendors. What component contains this information?

• The project schedule
• The project budget plan
• The time management plan
• The team reviews

29. You have assessed the risks and created a schedule for an upcoming project. What is the final component to consider in the planning phase of this project?

• Budget
• Task management
• Team Building
• Celebration

30. Suppose that as a project manager, you’re running a kick-off meeting. During the meeting, you spend about ten minutes to set expectations for the team and the next steps they should take. What agenda item does this represent?

• What comes next
• Roles
• Background
• Introductions

31. Which of the following would be considered a project milestone?

• Deliver a first draft of a manuscript
• Fix a bug recorded from user testing
• Schedule time with the team to review tasks
• Write a paragraph for project proposal

32. When creating milestones as a project manager, what should you avoid? Select all that apply.

• Setting too many milestones because you want to appear ambitious to stakeholders
• Having no milestones because tasks are all you need to complete the project
• Using milestones as tasks because milestones should represent big moments in time and tasks are how to get there
• Managing your milestones in one project management tool to stay organized

33. What is the outcome of creating a successful work breakdown structure (WBS)?

• A resource for stakeholders to choose their favorite milestone
• A set of project tasks that ladder up to each of your milestones
• A set of project milestones that ladder up to each of your tasks
• A resource for team members to choose which tasks they will work on

34. Which of the following would be considered a project milestone?

• Write the initial introduction to the proposal
• Host an event for the product launch
• Hire a writer to create content
• Research a location to host an event

35. What different components make up a work breakdown structure (WBS)?

• List of details on a project with team member feedback
• Milestones and tasks for the project organized in a hierarchy
• One list of all the tasks to complete on a project
• A document of all the work assigned to team members along with stakeholders’ comments

36. In the project planning phase, what type of meeting is the first meeting among the project team, stakeholders, and the project sponsor?

• A team reflection meeting
• A stakeholder approval meeting
• A milestone planning meeting
• A project kick-off meeting

37. Fill in the blank: After the stakeholders assign the project manager, the goals of the project have to be approved, as well as the scope of the project and its _____.

• manager
• deliverables
• vendors
• tools

38. What are the benefits of the project planning phase? Select all that apply.

• Keep teammates from communicating to avoid groupthink when brainstorming ideas.
• Identify and prepare for risks.
• Understand the work the team needs to do to achieve their goals.
• Coordinate efforts and timelines with other teams.

39. Suppose as a project manager, you’re running a kick-off meeting. You accurately define what work is and is not included in the project. What agenda item does this represent?

• Scope
• Project purpose
• Roles
• Intended outcome

40. What are some consequences of missing a milestone in a project? Select all that apply.

• There can be a delay in the project schedule.
• Team morale will increase because team members will be allowed to work more overtime hours.
• The number of tasks needed to achieve the milestone can increase.
• More resources may be needed to reach the deadline for the milestone.
• The client could withhold payments due to the delay.

41. In the project planning phase, you lay out higher-level milestones and break down the effort into project tasks. What type of methodology are you using?

• Bottom-up scheduling
• Top-down scheduling
• Goal scheduling
• Team scheduling

42. Fill in the blank: During the planning phase of a project, you take steps that help you _____ to achieve your project goals.

• avoid stakeholder input
• depart from the current timeline
• analyze customer feedback
• understand the work you need to do

Week 2 – Building A Project Plan

Fill in the blank: To determine the _____ of a project, list the milestones you

• float time

• critical path

• capacity planning details
• dependencies

What type of document will you create to highlight tasks, assignments, and the timeline of a project?

• Project proposal
  • Team retrospective

• Project plan

• Risk assessment

You create a critical path and list all the tasks required to complete the project. What document can you use as a reference to help create this list?

• RACI chart
  • SOW chart

• Work breakdown structure (WBS)

• Subtask planning list (SPL)

1. Which of the following are included in the project plan? Select all that apply.

• Retrospectives
• Tasks
• People
• Documentation
• Time

2. What tools can a project manager use to account for issues that may cause a project delay? Select all that apply.

• Task buffer
• Sub-tasks
• Gantt chart
• Project buffer

3. A project manager is leading an initiative that includes changing an organization's logo and slogan. What mandatory tasks should be part of the critical path? Select all that apply.

• Get employees to respond positively in a survey
• Set a budget
• Determine a new slogan
• Receive sponsor approval

4. Which of the following scenarios exemplify how a project manager can use interpersonal skills? Select all that apply.

• The person on your team in charge of contracts now needs to split their work time with another team. You request a meeting with that team’s project manager to identify if any of their project deliverable dates are competing with your project’s timeline.
• You’re managing a project with team members who are on multiple projects. You asked the team members to prioritize your project because you know there are many overlapping due dates.
• The timeline is set for the Office Green project. You tell the web designer on Wednesday that you’ll need a complete mock up for the site by Friday.
• The web designer on your project tells you that they’re not sure they can meet the deadline for all the mock up pages. You ask the designer some questions about the project, such as what amount of time they need for each page mock so you can help prioritize what is feasible.

5. What are the benefits of a Gantt chart? Select all that apply.

• It displays comments from stakeholders
• It allows easy communication between teammates
• It shows when tasks are due for a project
• It has a clear breakdown of who’s responsible for what work
• It’s a highly visual representation of the project’s tasks
• It features the start and end dates of each task

6. Imagine you’re a project manager helping a car company with a new vehicle launch. Your project goal is to ensure vehicle delivery to dealerships. To achieve this, you speak with stakeholders and subject matter experts to understand the granular details of the project. This information helps you know what steps to take to best achieve the project goal. This example includes which project plan best practice?

• Recognize and plan for the inevitable.
• Give yourself time to plan.
• Carefully understand project deliverables, milestones, and tasks.
• Achieve buy-in from your team members for your plan.

7. Which of the following is a best practice when estimating the project timeline? Select all that apply.

• Escalate any timeline concerns to stakeholders.
• Be thorough during the planning process.
• Work quickly through the planning process to get the project started.
• Prove competency by trying to resolve timeline concerns without input.

8. Fill in the blank: The _____ is the tendency to underestimate the amount of time it will take to complete a task.

• planning fallacy
• confirmation bias
• anchoring bias
• feedback fallacy

9. Imagine you’re a project manager creating a critical path. Your stakeholders request the earliest and latest start dates for each task. What is a strategy to make this time estimate?

• Use the forward pass or backward pass method.
• Review the project goals.
• Develop a RACI chart.
• Create a list of dependencies.

10. Fill in the blank: A Kanban board utilizes cards placed in columns to _____.

• manage tasks
• organize documents
• estimate the budget
• set the timeline

Shuffle Q/A

11. You create a new project plan for your company’s staff training program. Which component of the project plan tracks the charter, budget, and RACI chart?

• Timeline
• Tasks
• Documentation
• Milestones

12. Fill in the blank: Time estimation predicts the total amount of time required to complete a task, while the actual time it takes to complete a task _____.

• may vary depending on overlooked potential risks
• depends on stakeholder input
• is not relevant
• shouldn’t change

13. You create a list of tasks for a project and determine which tasks the team must complete before another task can begin. What type of tasks have you identified?

• Milestones
• Dependencies
• Subtasks
• Critical paths

14. As a project manager, you use interpersonal skills to lead your team effectively. You ask the right questions and negotiate effectively with your team on a daily basis. What is a third important interpersonal skill you can use?

• Decrease feedback
• Practice empathy
• Increase expectations
• Perform reviews

15. What type of chart can you create to communicate the project schedule to your team effectively?

• Gantt Chart
• Risk Chart
• SOW Chart
• RACI Chart

16. As a project manager, you schedule regular meetings with your team throughout the project to ask questions about the tasks and learn more about their skill sets. What project plan best practice does this represent?

• Giving yourself time to plan
• Championing your plan
• Staying curious
• Recognizing and planning for the inevitable

17. As a project manager, you realize that with the current timeline, it’s unlikely you will meet the project deadline. Which of the following strategies could help you to meet the deadline? Select all that apply.

• Revise the project schedule without stakeholder approval.
• Identify tasks that can be done in parallel.
• Eliminate any unnecessary tasks.
• Request more resources, such as an additional team member.

18. As a project manager, you estimate a task to take two days. Your team actually took five days to complete the task. What describes the tendency that caused you to underestimate the time for the task?

• Pessimism bias
• Opinion bias
• Feedback fallacy
• Planning fallacy

19. When creating a critical path, what does a network diagram help visualize? Select all that apply.

• Which non-essential tasks are not on the critical path
• The path of work from the start to the end of the project
• The tasks that can be performed in parallel
• Which skilled teammate can work on each task

20. Which of the following is a visual tool a project manager can use to manage tasks and workflows?

• Kanban board
• Stakeholder power grid
• RACI chart
• Project charter

21. You create a new project plan for your company’s staff training program. Which component of the project plan tracks the project’s estimated launch date, start date, and end date?

• Time
• Relevant documentation
• Milestones
• Tasks

22. A project manager creates a task to have 100 books delivered to the company’s library. In the planning phase, how can the project manager account for the potential delays from the vendor?

• Communicate with the vendor daily.
• Add a project buffer.
• Split the delivery task into subtasks for the vendor.
• Limit the number of books delivered.

23. In project planning, float is the amount of time a task can be delayed past its earliest start date without impacting the project. How much float is allowed for tasks on the critical path?

• One month
• One day
• One week
• Zero days

24. You are meeting with a teammate to get an estimate for a website launch page design. What question can you ask your teammate to get an accurate time estimate for the task?

• Can you allocate some time to work on the design this week?
• Can you turn the design of the web page in by tonight?
• How long does it typically take to mockup a website design like this one?
• Is this the only project you are currently working on?

25. Which of the following strategies would help a team meet a project deadline? Select all that apply.

• Eliminate unnecessary tasks.
• Increase the team size.
• Rush through task planning.
• Streamline tasks.

26. What steps can a project manager take to overcome the planning fallacy? Select all that apply.

• Consider all risks and carefully examine them.
• Increase the project’s budget.
• Expand the project’s scope.
• Meet with teammates to uncover potential risks.

27. As a project manager, you create a critical path. You have identified the tasks and determined the dependencies. What is the next step to successfully complete the charter?

• Conduct a forward pass of the network diagram.
• Start the execution of the project.
• Contact project vendors to start their work.
• Develop completion estimates and verify with stakeholders.

28. When creating a project plan, you include important points within the schedule that indicate progress. Which project plan component does this represent?

• Milestones
• Relevant documentation
• Tasks
• Time

29. What is a typical consequence of overly optimistic task time estimates in the project planning phase?

• The team can clearly communicate potential risks for the project.
• Stakeholders and project sponsors leave the project.
• You overlook potential risks that delay your plans.
• You create accurate estimates that increase team morale.

30. What is capacity in project management?

• The estimated length of time it will take for the project team to complete project milestones
• The prediction of the amount of budget to be allocated to complete the project tasks.
• The total number of people involved in the project
• The amount of work that people assigned to the project can reasonably complete in a set period of time

31. What are the benefits of a Gantt chart? Select all that apply.

• It shows when tasks are due for a project.
• It has a clear breakdown of who is responsible for what work.
• It displays comments from stakeholders.
• It is a highly visual representation of the project’s tasks.

32. As a project manager, you are responsible for creating the project plan. You communicate the project schedule with your team members and identify task buffers for specific items on the schedule. What project plan best practice does this represent?

• Giving yourself time to plan
• Recognizing and planning for the inevitable
• Championing your plan
• Staying curious

33. You are a project manager working to build a new house. You consider the upcoming storm forecast in your construction plan. How can you mitigate the storm disruption in the project planning stage?

• Keep a positive attitude for the team.
• Add task buffers for the tasks that occur during the storm.
• Remind team members that they will need to complete tasks during the storm.
• Assign more tasks to team members.

34. Tools like Gantt charts and Kanban boards help benefit team members in what ways? Select all that apply.

• They can translate project contracts like the statement of work (SOW) into number and dollar amounts.
• They can illustrate when they need to complete their individual tasks.
• They provide clear context about work project details.
• They can demonstrate how their individual tasks connect to other tasks in the project.

35. You are a project manager helping a car company with a new vehicle launch. Your project goal is to ensure vehicle delivery to dealerships. To achieve this, you speak with stakeholders and subject matter experts to understand the specific details of the project. This information helps you know what steps to take to best achieve the project goal. This example includes which project plan best practice?

• Recognize and plan for the inevitable.
• Carefully understand project deliverables, milestones, and tasks.
• Give yourself time to plan.
• Achieve buy-in from your team members for your plan.

36. During the planning phase, you notice the project needs more developers to complete the project tasks within the timeline. Which of the following steps can you take to ensure the project can still be completed on time?

• Assign as many tasks as you can to the teammates before they burn out.
• Don’t raise any concerns vocally and maintain the belief you will make the timeline.
• Communicate your concern to the team and ask for more resources on the project.
• Document your concern about the project and focus on motivating your team.

37. You create a new project plan for your company’s staff training program. Which component of the project plan tracks team member activities?

• Milestones
• Time
• Relevant documentation
• Tasks

38. As a project manager, you create timeline estimates for multiple tasks and assign them to team members. How can you decide which tasks to start first?

• Identify which tasks the team can execute in parallel.
• Assign the tasks to the team members based on their interests.
• Complete the largest task first and then the smaller tasks.
• Randomly assign tasks so that the workload is fairly distributed.

39. As a project manager, how realistic should you be when planning tasks for a project?

• Creatively
• Pessimistically
• Optimistically
• Overly

40. What type of project methodology typically uses Kanban boards to manage tasks?

• Waterfall methodology
• Computing methodology
• Agile methodology
• Timeline Methodology

41. Fill in the blank: The main difference between effort estimation and time estimation is that time estimation includes _____.

• vendor time
• marketing time
• inactive time
• stakeholder time

42. As a project manager, you notice a high number of uncompleted tasks. These open tasks could cause a delay in the project timeline. Which of the following steps will ensure the team still meets the deadlines?

• Execute proper tasks in parallel.
• Execute all tasks sequentially.
• Combine relevant subtasks into one large task.
• Identify the tasks with a fixed start date.

43. As a project manager, you are midway through the execution phase and notice there are still many tasks to complete for the project. How can you help ensure the project can still be completed on time?

• Document the concerns about the task list and instruct your team to work faster.
• Review the task list with team members and stakeholders to eliminate unnecessary work.
• Keep quiet about your concerns and be more optimistic to help the team.
• Assign more tasks to team members who appear to have time available.

44. Which of the following are some steps to create a critical path? Select all that apply.

• Set dependencies.
• Make time estimates.
• Create a network diagram.
• Consult your main customer.

45. In a Kanban board, what type of information is typically stored on the cards?

• Budget of the project task
  • Status of the tasks such as: to do, in progress, done
  • Retrospective team notes on the project

• Information required to complete the task

Week 3 – Managing Budgeting And Procurement

Which costs are examples of resource cost rates? Select all that apply.

• The cost of software to help manage a project

• The cost of materials when building a house

• The cost of a task buffer

• The cost of labor for a project team

Which section of the statement of work (SoW) includes the desired outcomes of the entire project?

• Purpose

• Deliverables
• Scope
• Major milestones

Fill in the blank: A project manager needs to alter their budget after making changes to the project schedule and costs. This is necessary in order to _____.

• re-baseline the budget to track project progress of tasks
  • baseline the budget to track project progress of costs

• re-baseline the budget to track project progress of costs

• baseline the budget to track project progress of reserves

When budgeting a project, you learn the key stakeholder sets the budget before the project begins. Which budgeting term refers to this concept?

• Budget predetermination
  • Budget forecasting

• Budget pre-allocation

• Budget limitations

A project manager proactively identifies factors that might have an impact on the budget and takes action to limit variance. What is this practice called?

• Cost limiting
  • Bottom-up approach
  • Finding the baseline

• Cost control

As a project manager, you’re seeking a procurement approach that is more collaborative with the project teams and an adaptable, living contract. Which procurement approach should you choose?

• Protectionist

• Agile

• Traditional
• Robust

Which of the following do you consider a direct cost in your budget?

• Material costs

• Utilities
• Insurance
• Administrative costs

At what phase in the procurement process would a project manager define project resources and make the case for obtaining them?

• Completing
  • Controlling
  • Selecting

• Initiating

A vendor contract states that it will be paid upon the completion of a set milestone in the project. What type of contract is this?

• Completion contract

• Time and materials contract
• Milestone contract
• Fixed contract

1. Which three costs are examples of resource cost rates?

• The cost of a task buffer
• The cost of labor for a project team
• The cost of software to help manage a project
• The cost of materials when building a house

2. Which scenario is an example of planned cost versus actual cost?

• When planning your project budget, you notice that you need to advertise several job positions. The cost to post the job descriptions to several online job boards is $300.
• When planning your project budget, you document the planned cost of labor. To do this, you use the estimated number of hours your team needs to complete the project. As your project progresses, you document the total hours your team works to determine the total cost of labor for your project. This number may be different from your original cost of labor.
• When planning your project budget, you gather historical data on costs of materials, resources, and labor to determine how much each will cost. Once you begin procuring these items, you don’t update the actual cost.
• When planning your project budget, you need to factor in unexpected costs that may occur. You decide to reserve 5% of your overall budget as a buffer.

3. As a project manager creating a budget, you proactively identify factors that may impact expenses. You then take action to minimize the budgetary impact of these factors. What is this task called?

• Bottom-up approach
• Estimating cost
• Baselining the budget
• Cost control

4. Which of the following are steps in the procurement process? Select all that apply.

• Initiating
• Contract writing
• Controlling
• Analyzing

5. After receiving multiple bids for your project, you select a vendor you’d like to work with. You’re ready to start the contracting process. Which procurement document do you fill out and send the vendor?

• Statement of work (SoW)
• Request for proposal (RFP)
• Non-disclosure agreement (NDA)
• Scope of work (SoW)

6. Which of the following justifies sole-supplier sourcing?

• The company is cautious about exposing trade secrets.
• The supplier provided material for the past three projects.
• The project sponsor asks to only use one particular supplier.
• The supplier is easy to work with and offers a discount.

7. Fill in the blank: A project manager needs to alter their budget after making changes to the project schedule and costs. This is necessary in order to _____.

• re-baseline the budget to track project progress of costs.
• baseline the budget to track project progress of costs
• baseline the budget to track project progress of reserves
• re-baseline the budget to track project progress of tasks

8. At what phase in the procurement process would a project manager check a vendor’s reputation for delivering quality work, and make a site visit?

• Introducing
• Selecting
• Controlling
• Completing

9. When budgeting a project, you should consider additional expenses such as warranties, supplies, add-ons, and upgrades. Which budgeting term refers to this concept?

• Bottom-up approach
• Top-down approach
• Baseline your project
• Total cost of ownership

10. Fill in the blank: Typically, a project manager organizes a budget by _____. Then, the project manager lists tasks alongside each task’s associated costs.

• tools
• dependencies
• teammates
• milestones

Shuffle Q/A

11. Imagine you are in charge of the budget for a project. You understand the stakeholder needs and have budgeted for surprise expenses. Which of the following is a budgeting task you need to do over the course of the project?

• Cancel planned expenses
• Review and reforecast
• Rebudget and restart
• Procure additional funding

12. Which of the following is an example of using historical data to develop your project budget?

• Thinking about all the parts of your project from the beginning to the end and adding the costs together
• Getting quotes from potential vendors
• Reviewing past projects that are similar to yours to get an idea of what your budget could entail
• Reaching out to project managers who worked on past projects at the company

13. As a project manager, the project sponsor gives you cost estimates with a set amount of money to spend. What challenge for effective budgeting does this represent?

• Pre-allocated budget
• Insufficient cash flow
• Scope creep
• Lack of historical data

14. Procurement involves obtaining materials, services, and supplies for a project. Which of the following also needs to be procured for a project?

• Team leaders
• Employees
• Schedules
• Vendors

15. At the beginning of your project, you solicit bids from vendors to select the one that is best for the project. Which procurement document should you prepare to fulfill this task?

• Statement of work (SoW)
• Non-disclosure agreement (NDA)
• Scope of work (SoW)
• Request for proposal (RFP)

16. Which of the following may impact ethics in procurement? Select all that apply.

• Sole-supplier sourcing
• Union contract negotiations
• Interaction with state-owned entities
• Bribery or corruption

17. Which of the following do you consider an indirect cost in your budget?

• Training
• Equipment rental costs
• Security
• Wages and salaries

18. At what phase in the procurement process would a project manager determine the success of the procurement process?

• Finishing
  • Completing
  • Determination

• Controlling

19. Which of the following accurately describes total cost of ownership (TCO)?

• TCO is the dollar amount used to measure if a project is on track or not.
• TCO only factors in upfront expenses associated with a product or service.
• TCO is the additional room in the budget for unexpected costs.
• TCO factors in expenses associated with a product or service over its lifetime.

20. A project manager predicts the cost of a project for the upcoming quarter. What is this prediction known as?

• Planned Expense
• Schedule
• Material Expense
• Forecast

21. As a project manager, you notice that some of your inventory is arriving damaged, and it isn’t the vendor’s fault. What is this known as in budget planning?

• Surprise expense
• Expected issues
• Low-quality product
• Reserve inventory

22. Is it effective project management for a project to be under budget?

• Yes, this is a sign of excellent project management.
• Maybe, but only if the stakeholders change the schedule.
• No, this is a sign of unsatisfactory project management.

23. In the procurement process, what step comes after initiating the process?

• Selecting
• Initiating
• Contract writing
• Analyzing

24. Which section of the statement of work (SoW) includes details about what the service entails and may include major project activities?

• Scope
• Target audience
• Schedule overview
• Purpose

25. Which activity ensures ethical procurement in the initiating phase of a project?

• Execute quality control
• Audit each task and cost
• Review government regulations and policies
• Focus on the day-to-day relationships with vendors

26. To create a well-organized budget, a project manager includes different types of expenses. Which type of budget expense includes costs for day-to-day tasks within a company?

• Operating expenses (OPEX)
• Capital expenses (CAPEX)
• Reserve expenses
• Fixed expenses

27. At what phase in the procurement process would a project manager determine the success of the procurement process?

• Controlling

• Finishing
• Completing
• Determination

28. As a project manager creating a budget, you’re thinking about all the parts of a project from beginning to end—making a list of every material, resource, and contract worker. What do you call this type of budgeting?

• Contingency
• Bottom-up approach
• Buffers and reserves
• Top-down approach

29. A document that keeps confidential information within the organization is known as what?

• Statement of work (SoW)
• Non-disclosure agreement (NDA)
• Scope of work (SoW)
• Request for proposal (RFP)

30. “Honesty, responsibility, respect, and fairness are the values…” begins what type of saying of the Project Management Institute that serves as a guide to how they do procurement and other business?

• Requirements
• Slogan
• Code of ethics
• Motto

31. At what phase in the procurement process would a project manager make payments, set up logistics, and ensure service agreements are being met?

• Selecting
• Initiating
• Controlling
• Completing

32. Time and materials contracts are usually paid monthly, based on hours worked. What is a fixed contract?

• A contract paid when certain milestones are reached
• A contract paid to a specific vendor
• A contract paid for a certain amount of time
• A contract paid internally to team members

33. Which of the following statements is typically true regarding budgeting?

• It’s important to not go over or under budget.
• It’s recommended to go either over or under budget.
• It’s important to not go over budget, but it’s recommended to go under budget.
• It’s important to not go under budget, but it’s recommended to go over budget.

34. A project manager creates a budget. They determine the amount of buffer funds the project likely needs for completion. What is this budget component?

• Expected estimation
• Reserve analysis
• Risk funding
• Surprise expense

35. Imagine you are working on a project. It progresses as expected, but you would like to assess the budget to identify whether any budget items need to be revisited. When should you take this budgeting action?

• Project completion
• Project flow meeting
• Any project pause
• A project milestone

36. As a project manager, you’re seeking a procurement approach that outlines clear workstreams, hard deadlines, and financially protects your project against unforeseen circumstances. Which procurement approach should you choose?

• Traditional
• Protectionist
• Agile
• Robust

37. What is the first step when completing a reserve analysis?

• Develop a baseline budget
• Review all potential risks to your project
• Categorize different types of costs
• Account for cost of quality

38. At what phase in the procurement process would a project manager decide what supplies and which vendors will be used on the project?

• Investigating
• Selecting
• Controlling
• Assignment

39. Fill in the blank: In project management, the budget is considered a _____—it is a success metric.

• procurement
• dependency
• reserve
• deliverable

40. When creating a budget, a project manager must do which of the following? Select all that apply.

• Review and reforecast throughout the project
• Budget for surprise expenses
• Approve budget increases
• Understand stakeholder needs

41. It’s important to leverage the knowledge of other experts, particularly those who have worked on similar projects. When asking for advice from someone outside of the company, what is critical to do?

• Avoid sharing confidential information
• Request internal documentation from the experts’ projects
• Set a timeline with the colleague
• Ask about their historical projects

42. As a project manager, you research and source for a specific service. You then have to manage that relationship. This is known as what type of procurement?

• Performance management
• Vendor management
• Budget management
• Cost management

43. When assessing ethical versus unethical procurement, what is the first step you should take?

• Use your best judgment and do the required research
• Review contracts with your legal team
• Discuss with a trusted friend
• Reach out to local government officials

44. At what phase in the procurement process would a project manager review a vendor’s performance and determine if they are meeting milestones?

• Completing
• Selecting
• Controlling
• Investigating

45. Which of the following factors can lead to scope creep and negatively affect the budget? Select all that apply.

• Agreements about the project that aren’t officially documented
• Attainable timeframes and deadlines
• Last-minute asks from priority stakeholders
• A vague Statement of Work (SoW)

46. As a project manager, you review your budget and notice one vendor is costing more than anticipated. You shift funds and recalibrate the budget to offset this increased vendor cost. What is the budgeting term for this task?

• Reforecasting
• Reserve analysis
• Setting the baseline
• Cost of quality

47. To create a well-organized budget, a project manager includes different types of expenditures. Which type of budget expense creates a future benefit for a company?

• Historical expenses
• Capital expenses (CAPEX)
• Indirect expenses
• Operating expenses (OPEX)

48. A project manager writes a budget for an upcoming project. They break down the project by important points in the schedule like the completion of a phase. What are these important points known as?

• Progressions
• Deliverables
• Dependencies
• Milestones

Week 4 – Managing Risks Effectively

As a project manager you are practicing risk management. You have already defined potential risks, determined their likelihood and potential impact. Now, you prioritize the risks. This represents which risk management step?

• Analyze risks
  • Identify risks

• Evaluate risks

• Monitor and control risks

Identify the steps involved in creating a fishbone (or cause-and-effect) diagram.

• Define the problem, identify risks, mitigate causes, and analyze the causes
  • Define the problem, identify risks, brainstorm causes, and monitor feedback
  • Define the problem, identify categories, mitigate causes, and monitor feedback

• Define the problem, identify categories, brainstorm causes, and analyze the causes

A project manager and a project sponsor are discussing their different risk appetites. What is risk appetite?

• The assumption of additional risks for added challenge
  • The shifting of some risks to a different team
  • A desire to incur extra risks

• A willingness to accept the possible outcomes of a risk

A project manager is concerned about the workload an internal team is taking on for an upcoming project. The project manager decides to shift this workload to an external supplier. What kind of risk mitigation strategy is this?

• Transferring risk

• Accepting risk
• Controlling risk
• Avoiding risk

A project manager writes a risk management plan. Currently, they are working on a description of each risk, its risk rating, and a mitigation plan. What is the name of this section in the risk management plan?

• Executive summary
  • Header
  • Appendix

• Risk register

1. Fill in the blank: A(n) _____ is a known and real problem that can affect a team’s ability to complete a task.

• threat
• drawback
• issue
• risk

2. Failing to engage in risk management for your project can have which two of the following consequences?

• You will not be able to meet project timelines and goals
• You will not be able to establish necessary vendor relationships
• You will not be able to make necessary adjustments to the project plan
• You will not be able to use the appropriate tools

3. When working through the risk management life cycle, what’s the main goal when evaluating a risk?

• Controlling risks
• Identifying risks
• Treating risks
• Prioritizing risks

4. Identify the steps involved in creating and utilizing a fishbone (or cause-and-effect) diagram.

• Define the problem, identify risks, mitigate causes, and analyze the causes
• Define the problem, identify categories, mitigate causes, and monitor feedback
• Define the problem, identify risks, brainstorm causes, and monitor feedback
• Define the problem, identify categories, brainstorm causes, and analyze the causes

5. Choose the best definition for inherent risk as it relates to project management.

• The measure of a risk, calculated by its difficulty and frequency
• The measure of a risk, calculated by its timing and dependencies
• The measure of a risk, calculated by its probability and impact
• The measure of a risk, calculated by its causes and circumstances

6. Which of the following are examples of external risk? Select all that apply.

• A breakdown in communication among team members
• A deliverable takes longer than anticipated to complete
• A change in regulatory requirements
• A project vendor goes out of business

7. Imagine that your company is considering using a vendor. The vendor makes quality products, but you have learned they have a reputation for shipping delays. Ultimately, you decide to use a different vendor. Which risk mitigation strategy did you use?

• Accept the risk
• Control the risk
• Avoid the risk
• Reduce the risk

8. Which of the following is the best way to communicate a high-level risk to stakeholders?

• Meet with stakeholders in person to present serious risks and your plans to mitigate them.
• Plan to present the risks and your mitigation plans at the next monthly meeting.
• Describe the risks in a weekly planning email and briefly explain your plan to mitigate them.
• Describe the risks and your mitigation plan to stakeholders the next time you see them in person.

9. As a project manager, you’re identifying task dependencies. Task B cannot finish until Task A is complete—the tasks operate at the same time. Which type of dependency does this situation represent?

• Finish to Finish (FF)
• Start to Finish (SF)
• Finish to Start (FS)
• Start to Start (SS)

10. Which steps should be taken when updating a risk management plan? Select all that apply.

• Add newly-identified risks.
• Remove risks that are no longer relevant.
• Move the plan to a confidential folder.
• Include any changes in the mitigation plans.

Shuffle Q/A

11. A project manager has a responsibility to identify and plan for potential problems and known issues. What is this process of identifying and planning called?

• Risk identification
• Risk mitigation
• Risk management
• Risk analysis

12. Risk management can help you avoid negative consequences like missing project timelines and goals. Which of the following is a benefit of effective risk management?

• You will be able to use this project’s risk management plan again in different projects.
• You will be able to establish necessary vendor relationships.
• You will be able to make a flexible project plan that allows for necessary adjustments.
• You will have access to the appropriate tools for the project.

13. As a project manager you are practicing risk management. You have already defined potential risks, determined their likelihood, and prioritized them. Now, you’re making a plan to address and manage each risk. This represents which risk management step?

• Monitor and control risks
• Identify risks
• Treat risks
• Analyze risks

14. Which of the following tools can project managers use to brainstorm the potential causes of risks?

• Risk register
• Project charter
• Fishbone diagram
• Stakeholder map

15. A project manager identifies a series of tasks in an upcoming project that can only be started when the previous task has been completed. What term defines the relationship between these tasks?

• Dependency
• Opposed
• Stacked
• Connected

16. A project manager has just learned that a supplier has a history of missing deadlines. The supplier is defensive when asked about this. The project manager decides to find a new vendor. What kind of risk mitigation strategy is this?

• Accepting risk
• Transferring risk
• Avoiding risk
• Controlling risk

17. A project manager communicates a newly discovered risk to a stakeholder. They include the risk in a weekly planning email with potential ways to address the risk if needed. What level of risk are they likely writing about?

• High-level risk
• Medium-level risk
• Single point of failure
• Low-level risk

18. A project manager has identified a number of tasks in an upcoming project with dependencies. Most of the dependencies are finish to finish. What situation is this dependency describing?

• Task 2 cannot start until Task 1 has started
• Task 2 cannot finish until Task 1 has finished
• Task 2 cannot finish until Task 1 has started
• Task 2 cannot start until Task 1 has finished

19. A project manager writes a risk management plan. Currently they are working on an introduction to the conditions of the project and an outline of the potential risks. What is the name of this section in the risk management plan?

• Executive summary
• Header
• Appendix
• Risk register

20. A project manager needs to identify and plan for known problems that can affect project completion. What are these known problems called in project management?

• Potentials
• Impactors
• Risks
• Issues

21. As a project manager practicing risk management, you find and define potential project risks. Which risk management step does this represent?

• Identify risks
• Monitor and control risks
• Avoid risks
• Treat risks

22. A project manager has just identified a risk that has the potential to be catastrophic and halt work across a project. What is this type of risk known as?

• External risk
• Single point of failure
• Complete halting point
• Time risk

23. A project manager has just learned that a supplier is currently running low on required materials for a project. The supplier is very confident that the materials will be restocked before they are needed for the project. The project manager decides to continue with the vendor rather than finding a new one. What kind of risk mitigation strategy is this?

• Accepting risk
• Controlling risk
• Avoiding risk
• Transferring risk

24. Which of the following is a recommended method to communicate a medium-level risk to stakeholders?

• Call an urgent in-person meeting with stakeholders to present the risk and your plan to mitigate it.
• Present the risk and your mitigation plan during the team meeting next month.
• In the weekly planning email, briefly describe the risk and your plan to mitigate it.
• Send stakeholders a direct email that outlines the risk and includes a detailed explanation of your mitigation plan.

25. A project manager has identified a number of tasks in an upcoming project with dependencies. Most of the dependencies are start to finish. What situation is this dependency describing?

• Task 2 cannot start until Task 1 has finished risks
• Task 2 cannot start until Task 1 has started
• Task 2 cannot finish until Task 1 has started
• Task 2 cannot finish until Task 1 has finished

26. The risk management process can provide project managers a better understanding of what information? Select all that apply.

• When exactly the risk will occur
• Who the project manager needs to consult about a risk
• How could the project manager mitigate the potential risk
• What could go wrong with the project

27. As a project manager practicing risk management, you’ve already identified the risk. Now, you’re determining the likelihood and potential impact the risk will have on your project. Which risk management step does this represent?

• Avoid risks
• Analyze risks
• Monitor and control risks
• Treat risks

28. A project manager attempts to determine the root cause of a problem that has already occurred. Which tool below can help them?

• Fishbone diagram
• Stakeholder map
• Risk register
• Project charter

29. What is scope creep in project management?

• The unexpected risks that can come together and form into a single issue that affect the scope of a project near completion
• The changes, growth, and uncontrolled factors that affect the project’s scope at any point after the project begins
• The additional time a project takes to complete due to unforeseen setbacks
• The amount of time that a project will take to complete as setbacks begin to arise

30. Which of the following risk types most commonly impact projects? Select all that apply.

• Inherent risks
• Budget risks
• Time risks
• Scope risks

31. A project manager is concerned about the workload an internal team is taking on for an upcoming project. The project manager decides to shift this workload to an external supplier. What kind of risk mitigation strategy is this?

• Transferring risk
• Accepting risk
• Avoiding risk
• Controlling risk

32. Should a risk management plan be updated regularly?

• Yes; the plan is a living document and should include new findings
• Maybe; if the stakeholders specifically request the updates
• No; the plan should be determined as early as possible

33. A project manager needs to identify and plan for potential events that can impact the project. What are these potential events called in project management?

• Risks
• Delays
• Problems
• Issues

34. A project manager completes a fishbone diagram. They completed three steps: define the problem, identify categories, and brainstorm causes. What is the next step they should take to complete the fishbone diagram?

• Mitigate the causes
• Analyze the causes
• Identify risks
• Monitor feedback

35. What does a risk management plan typically contain? Select all that apply.

• Probability estimates for each risk
• A mitigation plan for each risk
• An executive summary
• A competitor analysis for each risk

36. Why should project managers communicate risks clearly to stakeholders? Select all that apply.

• To increase trust in the relationship
• To get them to provide additional teammates, if necessary
• To convince them to provide an increase in budget, if necessary
• To deflect blame on project issues, if necessary

37. Fill in the blank: The process of identifying and evaluating potential risks and issues that could impact a project is known as _____.

• risk management
• risk analysis
• risk mitigation
• risk identification

38. Which of the following are steps involved in creating and utilizing a fishbone (or cause-and-effect) diagram? Select all that apply.

• Mitigate causes
• Define the problem
• Identify categories
• Analyze the causes

39. What two factors combine to determine inherent risk?

• Damage and mitigation
• Damage and impact
• Probability and mitigation
• Probability and impact

40. As a project manager, you’re identifying task dependencies. Task B cannot finish until Task A has started. Which type of dependency does this situation represent?

• Finish to Start (FS)
• Start to Start (SS)
• Finish to Finish (FF)
• Start to Finish (SF)

41. Which of the following best describes the risk register in the risk management plan?

• An introduction to the conditions of the project and an outline of the potential risks
• A description of each risk, its risk rating, and a mitigation plan
• The measure of a risk calculated by its probability and impact.
• A list of general information such as the plan’s status, creation date, and uploaded date

42. Fill in the blank: A potential event that can impact your project if it occurs is called a(n) _____.

• delay
• issue
• risk
• problem

43. A major part of risk management is identifying potential problems. Which of the following is another critical aspect of risk management?

• Running practice situations where risks have become issues
• Encouraging risk early in a project
• Creating a plan for potential risks
• Reviewing past projects and reusing those risk management plans

44. You are identifying risks for an upcoming project. You have already planned for time risks and budget risks. Which of the following is another common type of risk?

• Scope risk
• Creeping risk
• Limiting risk
• Impact risk

Week 5 – Organizing Communication And Documentation

As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details should the communication plan include? Select all that apply.

• Duration

• Type of communication

• Frequency

• Location

What project management best practice includes documenting plans and making them available to stakeholders?

• Knowledge management

• Dependency management
• Milestone management
• Risk management

1. What do project managers need to identify before creating a communication plan?

• Recipients, communication methods, goals of communication, and barriers to communication
• Recipients, anonymous survey questions, goals of communication, and barriers to communication
• Recipients, communication methods, project risks, and goals of communication
• Recipients, project risks, goals of communication, and barriers to communication

2. How can you foster effective communication within your team? Select all that apply.

• Recognize and understand individual differences
• Allow teammates to use any communication platform they prefer
• Obtain feedback and incorporate it going forward
• Send identical message content to both teammates and stakeholders

3. What details does a communication plan include? Select all that apply.

• What to communicate
• How communications should sound
• How long communications should be
• Why and how to communicate
• Who should communicate
• When communication happens
• Where the information communicated is stored

4. As a project manager, part of your communication plan is to identify risks and present barriers in-person. What two additional details should the communication plan include?

• Type of communication
• Duration
• Location
• Frequency

5. What potential barriers should you consider when making a communication plan? Select all that apply.

• How competitors communicate
• Linguistic and cultural differences
• Time zone limitations
• Privacy or internet access issues

6. An effective project management communication plan can help with which of the following processes? Select all that apply.

• Culture development
• Team selection
• Change management
• Project continuity

7. Which two of the following communication methods are most appropriate for core project team members?

• Formal presentations to advertise project deliverables
• Department newsletters on current projects
• Quick virtual check-ins to answer questions
• Daily meetings to report on project progress

8. What questions can project managers ask to optimize and streamline communications? Select all that apply.

• How can we improve communications with you?
• What is working in how we communicate with you about the project?
• How are you implementing the content we communicate?
• What is not working or is not effective in our communication?

9. How can project managers ensure plan visibility for stakeholders? Select all that apply.

• Manage document permissions to give access to relevant information
• Assign tasks to specific team members
• Keep documents in a centralized location
• Create a risk register

10. Which of the following should a project manager include in a centralized planning document, also known as a dashboard? Select all that apply.

• Previous project deliverables
• Links to any non-spreadsheet files
• Instructions for how to use the centralized planning document
• A brief project description

Shuffle Q/A

11. The project manager has identified the goals, barriers, and communication methods for a project. What is the final piece they must determine before creating the communication plan?

• Key stakeholders
• Team members
• Team feedback
• Stakeholder analysis

12. As a project manager, how can you maintain open communication after you have sent your team a message? Select all that apply.

• Check in to make sure the information was clear.
• Convey the message through various methods.
• Respond to any questions quickly.
• Resend the message if no one responds.

13. Which of the following actions demonstrates an effective strategy to allow stakeholders and team members to find relevant information in a project?

• Allow team members to send links to stakeholders as they add new ones.
• Create a section in a communication plan for links to relevant documents.
• Send an email with the resource links to stakeholders for each resource.
• Have one team member be responsible for maintaining the links for the project.

14. As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

• Key dates
• Resource locations
• Location
• Duration

15. You prepare a template for a weekly email for stakeholders with some key launch dates and announcements for the project. How can you ensure stakeholders can easily notice the information?

• Highlight and bold the information the stakeholder should focus on.
• Schedule a follow-up meeting with the stakeholders to review the email.
• Keep the key launch dates and announcements together for better clarity.
• Create a follow-up email to be sent a day later with just the important information.

16. One of the items in the project communication plan is to give formal in-person presentations every quarter. Which group should these presentations target?

• Marketing team
• Project vendors
• Core team
• Key stakeholders

17. What is the typical communication plan for key stakeholders in a project?

• Daily check-ins scheduled with task updates
• Backlog discussion sessions to review tasks
• Monthly emails with a status update overview
• Launch prep schedule every six weeks

18. What best practice should you consider when you share project documentation among stakeholders and team members?

• Share project details on a need-to-know basis
• Share details of the project whenever a team member asks for it
• Make sure all stakeholders have access to the data in the project
• Make sure all team members have access to the data in the project

19. A project manager creates a centralized planning document. They create an overview sheet with the project description and communication expectations. What is another piece of information they can include in the overview sheet?

• Instructions for how to use the RACI chart
• Goals for how many emails to send to stakeholders
• Instructions for how to use the spreadsheet
• Goals on how many daily check-ins for project

20. Which of the following categories are part of a communication plan?

• Communication type
• Recipients
• Key dates
• Communication style

21. As a project manager, part of your communication plan is to have an in-person meeting with team members. What additional details should the communication plan include? Select all that apply.

• Goal
• Frequency
• Type of communication
• Location

22. What are the key benefits of a communication plan? Select all that apply.

• Improves overall effectiveness of communication
• Involves stakeholders in effective conversations
• Keeps people engaged and motivated throughout the project
• Provides guidance on technical project terms

23. Which of the following communication methods are most appropriate for core project team members? Select all that apply.

• Formal presentations to explain project deliverables
• Quick virtual check-ins to answer questions
• Department newsletters on current projects
• Daily meetings to report on project progress

24. Which of the following are best practices for concise emails? Select all that apply.

• Include as much detail about a situation as possible
• Write in one long paragraph to save space
• Lead with key points and action items
• Add a note at the top that some details may not be relevant to certain recipients

25. What document acts as a quick reference guide to help team members find files they frequently access in one place?

• A centralized planning document
• A project proposal
• A risk management plan
• A project charter

26. As a project manager, you create a communication plan for a project. You need to identify potential barriers. Which of the following questions should you ask to identify a potential barrier?

• Will the stakeholders like the project team members?
• How was the project RACI chart created?
• Are there any privacy or internet access issues?
• Will daily check-ins be required?

27. What should a project manager consider when writing a new email message for team members about project updates?

• Add a note to the message to not share any of the data.
• Assume the message will be delivered to everyone in the company.
• Include all team members working on the project in the communication.
• Assume not all of the recipients will read the message.

28. How can a project manager evaluate which parts of a project communication plan are over-sharing or under-sharing information? Select all that apply.

• Convert daily-check ins to feedback reviews to save time on the project.
• Ask team members if other team members have mentioned anything.
• Create anonymous feedback surveys for stakeholders and team members.
• Have one-on-one conversations with stakeholders and team members.

29. As a project manager, you write a communication plan for your new project. You include monthly email check-ins that review a high-level summary of project updates. What group should receive this type of communication?

• Whole company
• Key stakeholders
• Project managers
• Core team members

30. In a project communication plan, what are the goals of daily check-ins with core team members?

• Project managers can set new milestones for the project.
• Project managers can communicate with stakeholders on progress.
• Team members can see who completed the most tasks.
• Team members can give progress updates and blockers on tasks.

31. Fill in the blank: Documenting and organizing plans provides visibility for project team members and _____ for task owners.

• authority
• feedback
• supervision
• accountability

32. Which of the following should project managers identify before creating a communication plan? Select all that apply.

• Project stakeholders
• Project risks
• Communication methods
• Communication goals

33. Fill in the blank: To be effective, your team _____ need to be clear, honest, relevant, and frequent.

• documents
• communications
• expectations
• debates

34. A project communication plan organizes and documents the processes and types of communication for a project. What else can a plan include?

• Expectation of stakeholders
• Roles of each team member
• Budget of each task
• Expectations of communication

35. Fill in the blank: Scheduling routine _____ will help you understand what is and is not working in your communication plan.

• department reviews
• presentations
• check-ins
• milestones

36. As a project manager, how can you optimize and streamline project communications?

• Be the only person who communicates with teams about the project
• Only use one communication method with all teams
• Create a static communication plan for the team
• Send team members a survey asking about improvements to communication

37. You create a project communication plan for a busy executive who needs high-level updates on the project. What type of communication would you create for this executive?

• A email that outlines the roles of each team member and stakeholder
• A newsletter email outlining key milestones and project progress
• An email that contains a list of all the completed tasks
• Daily meetings that the stakeholder is required to attend

38. A project manager has created documentation that includes information that does not need to be accessible to all team members. How can you ensure the documentation is accessible to the right people?

• Give everyone a summary of the relevant information and the details of the project
• Give everyone the same access level since they are on the project and share the all important resources
• Summarize only the relative information for those who need to keep informed and require them to request access to confidential information
• Meet with every person on the project team to check if they need access

39. Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

• risks
• consequences
• frequency
• costs

40. Fill in the blank: Daily meetings and quick virtual check-ins are good ways for project managers to communicate with _____.

• key stakeholders
• project customers
• senior management
• core team members

41. In project documentation, what is the purpose of a shared file drive? Select all that apply.

• Team members can store multiple files in one place.
• Project stakeholders can use them for project proposals.
• Team members can have accountability for items in the folder.
• Project stakeholders can use them for team reviews.

42. As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

• Duration
• Goal
• Key dates
• Location

43. How can a project manager use a RACI chart and stakeholder map when creating a project communication plan?

• To assess which stakeholder would be able to respond fastest to emails
• To determine the issues that could come up during the plan
• To determine what type of communication is best for the team members
• To assess the frequency of the communication method to each team member

44. Which of the following tools can help organize project plans and documents? Select all that apply.

• A centralized planning document
• An overview sheet (dashboard)
• A shared file drive
• A RACI chart

Course 4 – Project Execution : Running The Project

Week 1 – Introduction To Project Execution

As a project manager, you ensure the team is accomplishing the necessary tasks to hit target dates along the way. What item are you tracking?

• Project proposal
  • Stakeholder options

• Progress towards milestone

• Team members planned PTO

How does a burndown chart differ from a Gantt chart?

• A burndown chart is useful for large projects with many dependencies; a Gantt chart tracks big milestones and includes a high-level project overview.
  • A burndown chart measures tasks against time and who completed the tasks; a Gantt chart is a high-level overview of the project.
  • A burndown chart is useful for large projects with many dependencies; a Gantt chart measures time against the amount of work completed and remaining.

• A burndown chart measures time against the amount of work completed and remaining; a Gantt chart is useful for large projects with many dependencies.

A new communication tool released to your team leads to a communication breakdown for the project. What type of event does this represent during the project execution phase?

• Risk

• Milestone
• Escalation
• Celebration

As a project manager, you’re implementing the ROAM technique for a new risk. You figure out how to work around the risk so it will no longer be a problem. Which ROAM action did you take?

• Resolved

• Owned
• Accepted
• Mitigated

1. What is project tracking?

• A method for responding to project risks.
• A method for assessing project successes and areas for improvement.
• A method for following the progress of a project’s activities.
• A method for reaching agreement among stakeholders on project scope.

2. Which five items should you track throughout the project execution phase?

• Project costs
• Key tasks and activities
• Project goals
• Progress toward milestones
• Action items
• Project schedule

3. Which tracking method is best for teams with a lot of people and projects with many tasks or milestones that are dependent on one another?

• Roadmap
• Project status report
• Gantt chart
• Burndown chart

4. Which tool is most useful near the end of a project, when meeting deadlines is the top priority?

• Burndown chart
• Roadmap
• Gantt chart
• Probability and impact matrix

5. Imagine that an aerospace company builds a new line of passenger jets. Increased raw material costs cause the company to spend more on aluminum than planned. Which of the triple constraints does this change impact the most?

• Timeline
• Scope
• Budget

6. Imagine a home improvement chain develops a new line of power tools. One of the designers wants to adopt a new process that will simplify the team’s workflow. Which method should they use to convey their idea to team members and stakeholders?

• Gantt chart
• Escalation email
• Change request form
• Risk register

7. Imagine that a toy company is known for making a popular doll, but their design team decides to test out a new material for the doll’s clothes before beginning a new batch. This test has what two types of dependencies?

• External dependency
• Discretionary dependency
• Internal dependency
• Mandatory dependency

8. What is the process of identifying risks and issues that could impact a project, and taking steps to address their potential effects?

• Risk management
• Dependency management
• Project tracking
• Escalation

9. What should you do in an escalation email? Select all that apply.

• Explain the problem.
• Make a request.
• State your connection to the project.
• Be serious and assert authority.

10. What can project managers do to keep trench war disagreements from bringing projects to a standstill?

• Send an escalation email
• Assess risk exposure
• Apply the ROAM technique
• Rely on the project roadmap

11. Which of the following categories are part of the ROAM technique?

• Restored, organized, allocated, and managed
• Resolved, owned, accepted, and mitigated
• Restored, organized, accepted, and managed
• Resolved, owned, allocated, and mitigated

Shuffle Q/A

12. Project managers should track the details of their projects to be transparent and manage risks as they arise. What is another benefit of tracking in project management?

• It decreases the overall cost of the project.
• It helps the overall project stay on schedule.
• It increases the number of tasks completed.
• It keeps team members competitive.

13. A project manager closely tracks the hours and pay rate of a writer contracting on an ongoing project. What item are they tracking?

• Project costs
• Key tasks
• Project schedule
• Action items

14. A stakeholder wants you to create a chart with a granular breakdown of each task and the time remaining to complete the tasks. What type of chart can you present to them?

• Gantt chart
• Project status report
• Burndown chart
• Roadmap

15. A burndown chart tracks time and amount of remaining tasks. What data is typically represented on the graph's X-axis, the horizontal axis?

• Remaining time on the project
• Remaining tasks on the project
• Calculation of the sum of tasks
• Assigned roles for the project

16. A software company builds an application to track employee satisfaction. The client wants to add three new features to the homepage of the application. Which of the triple constraints does this change impact the most?

• Timeline
• Scope
• Budget

17. Which of the following methods can be used to communicate change to stakeholders during a project? Select all that apply.

• Change request form
• Project charter
• Work breakdown structure
• Escalation email

18. What should a project manager do first in order to incorporate dependency management into a project effectively?

• Schedule regular meetings with the team members
• Create a risk register for the dependencies
• Identify all possible dependencies and categorize them
• Communicate updates with stakeholders

19. Imagine that a project manager creates a matrix with two variables: risk impact and probability. They use the matrix to measure potential future losses to a project resulting from specific activities or events. What is the project manager trying to determine?

• Risk management
• Risk dependencies
• Risk exposure
• Risk appetite

20. Three team members on your project cannot agree on an implementation for a key task. How can you ensure a decision is made in time?

• Adjust the timeline for the project due to the delay
• Escalate the question to leadership for feedback
• Make a guess to the best of your knowledge and implement
• Give the team members more time to make a decision

21. How can escalation benefit a project? Select all that apply.

• Makes external dependencies trackable
• Speeds up decision-making
• Provides checks and balances
• Encourages team participation

22. Imagine you are managing a project that hits a major milestone early, putting the team ahead of schedule. This alters the project plan’s original course of action. What is the name for this type of event?

• A risk
• A deviation
• An issue
• A reset

23. What should project managers track to ensure the team meets deadlines?

• Track costs to avoid over- or under-spending on project activities.
• Track stakeholder engagement to ensure they are aligned on project goals.
• Track tasks as they progress and as the project approaches key milestones.
• Track project successes and celebrate achievements with the team.

24. Which tracking method is most useful when project managers need a way to track big milestones in a project?

• Gantt chart
• Project status report
• Roadmap
• Burndown chart

25. Imagine that a client wants to add an auction of donated items to a fundraising event. The project manager is currently executing the project for a dinner and short concert. Which of the triple constraints does this change impact the most?

• Timeline
• Budget
• Scope

26. You brainstorm with your team members to identify and list the events that might delay the project. What type of document are you creating in this scenario?

• Impact Matrix
• Risk register
• Task List
• Risk Matrix

27. During a project you are managing, a major disaster shuts down the design facility. What is this type of event called?

• A start
• A risk
• A deviation
• An changelog

28. What item should you track during the project execution phase to ensure the project successfully moves towards its completion date?

• Retrospective notes
• Team performances
• Project proposal
• Project schedule

29. You manage a project with multiple milestones dependent on each other. One team must hit these milestones before another team can begin their tasks. What type of chart can you use to track this project?

• Roadmap
• Burndown chart
• Project status report
• Gantt chart

30. How does a roadmap differ from a burndown chart?

• A roadmap tracks big milestones and includes a high-level project overview; a burndown chart measures time against the amount of work completed and remaining.
• A roadmap is useful for large projects with many dependencies; a burndown chart tracks big milestones and includes a high-level project overview.
• A roadmap tracks big milestones and includes a high-level project overview; a burndown chart is useful for large projects with many dependencies.
• A roadmap measures time against the amount of work completed and remaining; a burndown chart tracks big milestones and includes a high-level project overview.

31. During a project’s execution phase, what type of event does scope creep signify?

• Milestone
• Task
• Concern
• Risk

32. Imagine that a restaurant is moving to a new location and must pass a government health inspection before it can open. What type of dependency is the inspection? Select all that apply.

• External dependency
• Mandatory dependency
• Discretionary dependency
• Internal dependency

33. What tool can project managers use to calculate risk exposure and prioritize risks using high, medium, and low rankings?

• Probability and impact matrix
• Mitigation plan
• Risk register
• ROAM technique

34. Which term refers to the process of enlisting leadership or management to remove an obstacle, clarify or reinforce priorities, and validate next steps?

• Escalation
• Risk management
• Elevation
• Risk exposure

35. During the project, two members of your team settle on a decision for the project, which will negatively impact the project outcome. What issue does this represent?

• Risk appetite
• Bad compromises
• Trench wars
• Mid agreement

36. As a project manager, you’re implementing the ROAM technique for a new risk. You work with stakeholders and team members to formulate a plan to lessen the impact the risk will have on the project. Which ROAM category is this risk now in?

• Resolved
• Owned
• Accepted
• Mitigated

37. Why should project managers track changes, dependencies, and risks throughout a project?

• Keep teams aligned on how to ensure project success
• Determine who made tracking mistakes during the retrospective
• Help prepare for the next project
• Demonstrate the importance of accepting change

38. Which tool provides an overview of a project’s common elements, summarizes them as a snapshot, and communicates project status to the team and stakeholders in a centralized place?

• Gantt chart
• Burndown chart
• Project status report
• Roadmap

39. A team starts a new project to launch a website. The first task is to create the designs of the webpage. The second task is to develop the web pages based on the designs. What type of dependency does this indicate?

• Discretionary dependency
• External dependency
• Mandatory dependency
• Internal dependency

40. Under what conditions should you send an escalation email? Select all that apply.

• Key stakeholders need to sign off on a final decision.
• A problem inconveniences the core project team, but they resolve it themselves.
• A project team member identifies a potential risk that may have an impact in several months.
• A problem leads to major changes in budget or timeline.

41. What common problems can a project manager avoid by escalating an issue? Select all that apply.

• Trench wars
• Risk appetite
• Force majeure
• Misdirected compromises

42. In the ROAM technique, what does it mean to resolve a risk?

• To classify a risk as addressed because it no longer creates a problem
• To give a team member ownership over a certain risk and entrust them to handle it
• To understand and accept a risk for what it is because it cannot be resolved
• To reduce the impact of a risk or the likelihood the risk will occur

43. As a project manager, you regularly send progress reports out to team members and stakeholders. These reports make the project progress transparent to all involved. What project management activity could these progress reports be a part of?

• Assessing Risks
• Tracking
• Resetting
• Documenting

44. What type of chart will you create to represent tasks with multiple dependencies?

• Roadmap
• Gantt chart
• Probability and impact matrix
• Burndown chart

45. A software company builds an application to track employee satisfaction. A contractor delays the completion of a key task. Which of the triple constraints does this change impact the most?

• Scope
• Timeline
• Budget

46. When writing an escalation email, you open the email with “I hope you all had a great, long weekend.” Which of the five keys to writing a strong escalation email is this an example of?

• Maintain a friendly tone
• Explain the consequences
• Make a request
• Explain the issue

47. Which of the following items should a project manager include in a change request form for a project team? Select all that apply.

• Teams involved
• Retrospective summary
• Project name
• Original project proposal

48. Which of the following steps are part of dependency management? Select all that apply.

• Continuous monitoring and control
• Recording dependencies
• Eliminating dependencies
• Efficient communication

49. What tool can project managers use to calculate risk exposure and prioritize risks using high, medium, and low rankings?

• Probability and impact matrix
• Risk register
• ROAM technique
• Mitigation plan

50. When writing an escalation email, you describe how the current obstacle will delay the project in the next phase. Which of the five keys to writing a strong escalation email is this an example of?

• Make a request
• Explain the consequences
• Maintain a friendly tone
• Explain the issue

51. Two team members in your project cannot seem to come to an agreement on a new design feature. What common issue does this represent in project management?

• Bad compromises
• Trench wars
• Risk appetite
• Trade-off agreement

52. In the ROAM technique, what does it mean to accept a risk?

• To reduce the impact of a risk or the likelihood the risk will occur
• To give a team member ownership over a certain risk and entrust them to handle it
• To classify a risk as addressed because it no longer creates a problem
• To agree nothing will be done about a risk

Week 2 – Quality Management And Continuous Improvement

As a project manager, you use the DMAIC framework to improve customer experiences. You identify the resources you need and write a project timeline. What DMAIC step are you applying?

• Define

• Analyze
• Control
• Measure

As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?

• Hierarchical communication
  • Word-of-mouth communication
  • Positive feedback

• Continuous improvement

1. As a project manager overseeing a product launch, you monitor and inspect the results to ensure the project is meeting the quality standards. You notice one standard is not being met and take corrective action to improve the standard. Which quality management concept does the inspection and corrective action represent?

• Quality standards
• Quality control
• Quality assurance
• Quality planning

2. During which step of the quality management process does a project manager ask questions such as: “How will I determine if the quality measures will lead to project success?” and “What outcome do my customers want at the end of this project?”

• Quality planning
• Quality assurance
• Quality control
• Quality action

3. To receive authentic and honest feedback from customers, what strategy should a project manager use?

• Ask open-ended questions and listen to the customer’s current state versus their desired state
• Incentivize customers with a gift card because they’re more likely to respond
• Ask for feedback after the project finishes because customers won’t fully understand the product until it’s complete
• Ask for stakeholder feedback and relay it to customers in hopes to close the gap between the customer’s expectation and the project’s needs

4. During a user acceptance test (UAT), the project manager creates UAT scripts so the testers better understand the product or service. The project manager writes the scripts based on user stories, which are best described as what?

• Communications that report on questions, issues, or delays during the testing process
• Step-by-step instructions that users follow during the testing process
• Informal, general explanations of a feature that reflect the perspective of an end user
• Feedback from users that includes positive comments, bug reports, and change requests

5. Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What’s the experiment-related term for the unchanged process?

• Research group
• Comparable group
• Control group
• Variable group

6. As a project manager, you identify a process-based problem you’d like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it’s impacting their performance. Which DMAIC step did you apply?

• Define
• Measure
• Control
• Analyze

7. As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?

• Plan
• Do
• Check
• Act

8. A project team discovers an efficient process to more quickly develop a product. The program manager implements the idea in several other projects. When the portfolio manager learns that the more efficient process is working across several projects, they recommend it to several programs. This scenario exemplifies which best practice?

• Positive feedback
• Word-of-mouth communication
• Hierarchical communication
• Continuous improvement

9. Fill in the blank: The way a project manager decides to structure a retrospective depends on _____.

• team and workplace
• the latest project management trends
• project sponsor preference
• the previous project manager’s agenda

10. As a project manager, you hold a retrospective. During the meeting, you give the team an opportunity to discuss risks that materialized: Were there any gaps between the original plan and its execution? Which retrospective step does this represent?

• Lessons learned
• Future considerations
• Action items
• Next steps

Shuffle Q/A

11. As a project manager, you’re overseeing a product launch for coffee mugs. You have agreed with the manufacturer that before any agreement to purchase is made, the mugs need to be tested for durability. Which quality management concept does this task represent?

• Assurance standard
• Quality assurance
• Quality planning
• Quality control

12. Which quality management concept must be well-defined at the beginning of the project to help avoid rework and schedule delays?

• Quality assurance
• Quality control
• Quality standards
• Quality action

13. As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.

• When the issue causes a problem and you need the customer’s input to resolve
• When the issue will cause a delay in delivery
• When your team is testing a new workflow
• When your team is troubleshooting an issue that won’t affect delivery

14. As a project manager, you’re doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?

• Acceptance criteria
• Critical user journey
• User story
• Edge case journey

15. A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager’s continuous improvement?

• To improve the product at the last stage of the quality management process
• To ensure that a product makes its way towards the best outcome
• To enable process improvement
• To enable team improvement

16. As a project manager, you’ve heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?

• Identify the root cause and brainstorm solutions
• Fix the problem
• Compare results to the goal to find out if the problem is fixed
• Fine-tune the fix

17. A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?

• Hold a retrospective
• Add a team member
• Increase the budget
• Meet with stakeholders

18. As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member’s feedback. As the project manager, how should you use this feedback?

• Create a plan that should be implemented for future projects
• Pick out the best feedback and assign awards to team members accordingly
• Pass it along to the team
• Ask the program manager how to use the feedback

19. As a project manager, you’re overseeing the launch of a new product: a portable, solar-powered stove. Before beginning the project, you set a criteria for the desired outcome: It must maintain a specific cooking temperature for a set period of time. Which quality management concept does this criteria represent?

• Quality planning
  • Quality control

• Quality standards

• Assurance planning

20. Which quality management concept involves monitoring project results to determine if these results are the ones desired or not?

• Quality standards
• Quality planning
• Quality control
• Quality assurance

21. A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

• Negotiation
• Trust-building
• Quality planning
• Empathic listening

22. A project manager considers process improvements. They realize that the packaging the product ships in is causes a high percentage of the products to break. They believe that by using stronger packaging, less products will break. What is another term for this belief?

• Hypothesis
• Control
• Research
• Variable

23. As a project manager, you have found a reasonable solution to the problem you identified. You are now ready to implement the solution. Which DMAIC step are you currently applying?

• Define
• Measure
• Control
• Improve

24. As a project manager applying the PDCA process, you’ve already attempted to fix a process that you believe is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?

• Plan
• Do
• Check
• Act

25. Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.

• Projects
• Performances
• Programs
• Portfolios

26. Which of the following is a retrospective best practice?

• Assign blame so teammates know who did what wrong
• Focus on more negative aspects than positive so the team can improve more quickly
• Use “you” language to communicate clearly and reduce confusion across the team
• Change perspectives so that the team can better understand another person’s point of view

27. Which one of the following describes the way a project manager must conduct a retrospective?

• The negative feedback should come before the positive feedback
• The feedback should be shared before meeting about it
• Everyone on the team should talk about their successes
• There is no way which must be followed, it entirely depends on your team and workplace

28. As a project manager, you’re overseeing a product launch. You meet with customers and clients to determine the product standards and the usability standards. Which quality management concept do you apply in this scenario?

• Quality control
  • Quality assurance

• Quality standards

• Assurance standards

29. Which step of the quality management process should a project manager ensure quality standards after a problem is identified?

• Quality assurance
• Quality action
• Quality control
• Quality planning

30. As a project manager, you use the DMAIC framework and are currently applying the Analyze step. What is involved in this step?

• Implement a reasonable solution to an identified problem
• Identify the root cause of a problem and better understand the impact
• Define the business problem, goals and resources
• Monitor any updated processes established

31. As a project manager, you fine-tune a fix you previously applied to the product to ensure continuous improvement. Which PDCA step are you applying?

• Plan
• Act
• Check
• Do

32. What are reasons to hold a retrospective? Select all that apply.

• End of a sprint
• Missed deadline
• User story completed ahead of time
• Miscommunication between stakeholders

33. As a project manager, part of your job is to understand the customers’ frustrations, address them and find a solution that benefits both of you. Which interpersonal skill do you use to achieve this?

• Trust-building
• Negotiation
• Quality planning
• Empathic listening

34. As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you’re passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?

• Risks that materialized
• Action items
• Lessons learned
• Future considerations

35. During a user acceptance test (UAT), a user provides feedback with a suggested minor change to the product. Which type of feedback was provided by the user?

• Bugs
• Change requests
• Positive feedback
• Issues

36. A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what’s causing the problem and how to fix it. What’s the term for this educated guess?

• Variable
• Control
• Hypothesis
• Research

37. As a project manager, you learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?

• Plan
• Do
• Check
• Act

38. A project manager works on a collection of projects. What is the term for this collection of projects?

• Portfolio
• Program
• Project
• Collection

39. As a project manager, you’re overseeing a product launch. You have laid out a quality plan which you ensure is being followed by performing regular audits and check-ins with stakeholders. The audits and check-ins confirm your clients are receiving the exact high-quality product they expect. Which quality management concept does this represent?

• Assurance planning
• Quality control
• Assurance standards
• Quality assurance

40. As part of user acceptance testing (UAT), you define requirements that must be met each time a test is carried out. Which best practice are you following?

• Providing a step by step plan
• Writing UAT scripts
• Acceptance criteria
• Test case

41. Before running a process improvement experiment, a project manager needs to first identify which processes to change and which to leave unchanged. What is the experiment-related term for the changed process?

• Variable group
• Control group
• Research group
• Comparable group

Week 3 – Data-informed decision-making

Fill in the blank: _____ is a collection of facts or information.

• Resources
  • Artifacts
  • Statistics

• Data

As a project manager prioritizing tasks, your team determines you will need additional resources to complete the project on time. You escalate the issue to your client and ask what is most important: meeting the deadline or staying within budget. Which method are you using to determine what data is relevant to your project?

• Monitoring changes in project metrics

• Aligning to your stakeholders’ priorities

• Focusing on tasks that have a big impact on the project goal
• Identifying and responding to signals

As a project manager, you are ensuring all team members are made aware of your organization's data security and privacy protocols. Which data analysis best practice does this represent?

• Using security tools

• Increasing privacy awareness

• Anonymizing data
• Sampling bias

1. Fill in the blank: During your project, you monitor the timelines and efficiency of your team. You collect data on how many tasks they complete, their quality of work, and the time it takes to complete the tasks. All of these are examples of using data to _____.

• understand performance
• understand your users
• reduce budget
• solve problems

2. Which of the following are examples of productivity metrics? Select all that apply.

• Issues
• Durations
• Milestones
• Projections

3. Which of the following are examples of quality metrics? Select all that apply.

• number of changes
• cost variance
• tasks
• issues

4. Fill in the blank: A(n) ______ is an observable change that can help project managers determine the overall health of a project.

• signal
• risk
• issue
• milestone

5. Fill in the blank: _____ is the process of collecting and organizing information to help draw conclusions.

• Project management
• Data analysis
• Risk analysis
• Documentation

6. Fill in the blank: _____ is the process of turning facts into a narrative to communicate something to your audience.

• Storytelling
• Statistics
• Data analysis
• Communication

7. Fill in the blank: A _____ is a measurable value or metric that demonstrates how effective an organization is at achieving important objectives.

• key performance indicator (KPI)
• statistic
• milestone
• task deadline

8. Which of the following tactics may help you be memorable during a presentation? Select all that apply.

• Confirm the audience has no questions before you start.
• Pace yourself by using intentional pauses.
• Elevate the volume of your voice to emphasize key points.
• Make eye contact and use friendly facial expressions.
• Maintain an upright posture with hands at your side.

9. As a project manager processing data, you avoid understanding ambiguous data as either positive or negative. This tactic helps avoid which data bias?

• Sampling bias
• Interpretation bias
• Observer bias
• Confirmation bias

10. As a project manager analyzing data, you begin by inquiring about the current state of the problem, the ideal outcome, and the expectations of your stakeholders. Which data analysis best practice does this represent?

• Prepare
• Ask
• Analyze
• Process
• Share

11. As a project manager creating a story, you ask yourself questions like: “Is the content credible and trustworthy?”, “Are there any data points that skew the information”, and “What content can I eliminate?”. In what storytelling step should you ask these questions?

• Filter and analyze the data
• Define the audience
• Choose a visual representation
• Find the data
• Gather the feedback

12. How do graphs and charts help present data? Select all that apply.

• Compare values and demonstrate how individual parts contribute to a whole
• Puzzle the audience to think more intensely and remember the data
• Analyze trends and behaviors over set periods of time
• Inform the audience about a new trend or valuable piece of information
• Demonstrate the relationships between data sets

Shuffle Q/A

13. In which of the following categories can project managers group metrics? Select all that apply.

• Quality metrics
• Productivity metrics
• Documentation metrics
• Reliability metrics

14. Fill in the blank: _____ is when the project manager determines how long it will take to complete a project based on resources available.

• Planning
• Prediction
• Projection
• Brainstorming

15. What is an observable change that helps determine health of a project and identify if something isn’t quite right?

• milestone
• signal
• Burnout chart
• tasks