Solutions Partner Answers
Solutions Partner Answers
This certification will provide a comprehensive introduction on how to market, sell, deliver, and grow your agency with inbound .
Some questions:
In the partner toolset, where can you go to see your current tier performance, track your progress toward the next tier, and review additional tier requirements?
The partner dashboard
The tier dashboard
The Partner Resource Center
Partner training in Academy
True or false? Your sold and managed MRR are tracked against separate, dollar-based targets.
True
False
Which of the following are the two key metrics that dictate your progression through the Solutions Partner Program's tiering structure?
Sold MRR, Managed MRR
Sold MRR, Lead Registration
Managed MRR, MRR Retention
MRR Retention, Lead Registration
Which of the following is NOT a core tenet of the Solutions Partner Program?
To make it easier to grow
To partner with
To connect with customers and partners
To help all partners sell marketing services
Fill in the blank: _________ is the process of claiming a prospective company that you want to refer to or resell to at some point.
Revenue share
Lead registration
Partner onboarding
Rider letter
Which of the following are the two key metrics that dictate your progression through the Solutions Partner Program’s tiering structure?
Sold MRR, Managed MRR
Sold MRR, Lead Registration
Managed MRR, MRR Retention
MRR Retention, Lead Registration
For a Solutions Partner’s calculated Sold MRR metric, the qualifying amount is from which duration of time?
Trailing 3 months
Trailing 6 months
Trailing 12 months
The total amount calculated is not time bound
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Where in the Partner Dashboard are you able to bulk add multiple employees to client accounts?
Client Dashboard
Account and Billing
Your Team
Confirmation Links
Your email address is kdunn@crm-pilots.com—what is your approved email domain?
kdunn@
Which of the following types of email communication will be sent to the user identified as a Solutions Partner’s primary point of contact?
Product launches
Exclusive event invitations
Program change notices
All of the above
Fill in the blanks: _________ is who should contact with important updates, and your _________ is what uses to identify your employees for communications, certifications credit, and managed credit for tiers.
Primary point of contact, approved email domain
Renewal owner, approved email domain
Primary point of contact, deal registration
Renewal owner, deal registration
All of the following could be example posts on the Partner News Blog, except:
A list of partners who have recently tiered up
Product launch announcements and resources
Competitive intelligence
Long-form content sharing program vision and strategy
Impact Award winners
You’re working with a new prospect and you’re unsure of which edition of the software to best meet their unique needs. Which point of contact at should you meet with for next steps?
Channel Consultant
Renewal Manager
Channel Account Manager
Partner Specialist
You notice the Platform Engagement Index for your clients is low and identify the opportunity to raise the score via Academy certifications. Which point of contact at should you meet with for next steps?
Channel Consultant
Renewal Manager
Channel Account Manager
Partner Specialist
A Solutions Partner has created a Confirmation Link, chose the products their prospect is purchasing, and confirmed the preview tab. What should they do next?
Send it to their CAM so it can be forwarded to their prospect
Send it to their prospect directly to sign
Follow up with their prospect as its been sent automatically
Follow up with their Renewal Manager to get approval on contract terms
Two Solutions Partners are providing services for a new customer, but neither registered the domain. Neither partner has been referred in, or have referred the other. Who takes priority for Sold MRR credit?
The partner who confirmed involvement first
The partner who is providing onboarding services on the higher-value subscription
Both partners split the MRR credit
Neither partner gets MRR credit
Two Solutions Partners are providing services for a new customer, but neither registered the domain. If one partner referred in the second partner, who takes priority for Sold MRR credit?
The referring partner
The referred-in partner
Both partners split the MRR credit
Neither partner gets MRR credit
You want to build a new menu of services to complement your firm’s existing skill set. Which point of contact at should you meet with for next steps?
Channel Consultant
Renewal Manager
Channel Account Manager
Partner Specialist
A member of your team wants to review the Solutions Partner Tiers and Benefits guide for this year. Where should they go?
Client Dashboard
Partner Resource Center
Seismic
Capacity Manager
Which of the following is NOT displayed in the sidebar when you click a client name listed in the Overview section of the Client Dashboard?
Current month performance for contact and email tiers
Tool usage breakdown and a breakdown of most-used tools
Platform Engagement Index score
Traffic and conversion performance of your client's account
What is the name of the dedicated web series and podcast for Solutions Partners?
INBOUND
Agency Unfiltered
Partner Resource Center
The Hustle
Which of the following is NOT a method for filtering/sorting Solutions Partners in the directory?
Certifications
Industry
Language
Team Size
A Marketing Hub Starter customer you’re working with has a campaign prepared to send 15,000 emails on a contact tier of 1,000. What contact tier is required at their subscription level to successfully execute their email strategy?
1,000
2,000
3,000
5,000
A Marketing Hub Professional customer you’re working with has a campaign prepared to send 25,000 emails on a contact tier of 2,000. What contact tier is required at their subscription level to successfully execute their email strategy?
2,000
7,000
12,000
17,000
A Marketing Hub Enterprise customer you’re working with has a campaign prepared to send 150,000 emails on a contact tier of 10,000. What contact tier is required at their subscription level to successfully execute their email strategy?
10,000
20,000
30,000
50,000
If a Marketing Hub Professional customer has a contact tier of 3,000 contacts, how many emails are they able to send per calendar month without adjusting their contract?
10,000
15,000
30,000
60,000
True or false? When a customer signs their contract, their initial terms lock in for all future renewals.
True
False
Which of the following is/are option(s) for a client’s “Renewal Communication Owner”?
Solutions Partner
OR Solutions Partner
AND Solutions Partner
If a registered lead of yours purchases for $1,000 USD/month, what will your payment be?
$100 paid out monthly
$200 paid out monthly
$600 paid out quarterly
$2,400 paid out annually
What cadence is revenue share paid out to Solutions Partners?
Weekly
Monthly
Quarterly
Annually
How is revenue share calculated?
10% MRR for as long as a partner remains in the Partner Program
10% MRR for as long as the clients' products remain active
20% MRR for as long as a partner remains in the Partner Program
20% MRR for as long as the clients' products remain active
True or false? Solutions Partners who co-sell with via the Partner Collaboration process receive both revenue share and Sold MRR credit.
True. Solutions Partners receive both revenue share and Sold MRR credit via Partner Collaboration only.
True. Solutions Partners receive both revenue share and Sold MRR credit for all co-sold sales opportunities.
False. Solutions Partners can only receive Sold MRR credit.
False. Solutions Partners receive neither revenue share nor Sold MRR credit.
Fill in the blank: When a domain is already registered by a Direct Rep, you can still win the right to Sold MRR credit through the _____ what process?
"Best Partner Wins"
"Partner Collaboration"
"Capacity Management"
"Touchless Selling"
In a Best Partner Wins scenario, your Channel Account Manager is allowed to provide you competitive intelligence, including:
Which Solutions Partner registered the domain
The competitiveness of your scoped work
The CAM of the other partner
None of the above
Fill in the blank: When a domain is already registered by another Solutions Partner, you can still win the right to both revenue share and Sold MRR credit through the _____ process?
"Best Partner Wins"
"Partner Collaboration"
"Capacity Management"
"Touchless Selling"
Why should Solutions Partners leverage the “Share Note” button within a shared deal?
Collaborate with other users from their team in the deal
Collaborate with in the deal
Submit the domain for registration
Export their sales opportunity into a .CSV
True or false? When a Solutions Partner creates a shared deal, will also attempt to register the domain automatically.
True, domain registration will always be attempted
True, but domain registration will only be attempted if selected by the partner
False, domain registration is not automatically attempted
False, domain registration can only be managed by CAMs
True or false? Solutions Partners are able to communicate with Sales within a shared deal.
True
False
Once a shared deal has been created, the new pipeline created in a Solutions Partner’s account is called?
Shared Selling Pipeline
Channel Account Manager
Account and Billing
Capacity Manager
How are Solutions Partners able to claim a prospective company they want to work with and/or sell to?
Domain registration
Deal registration
Both deal and domain registration
Neither deal nor domain registration
Which of the following is not a feature of the Projects tool?
Structured lists of tasks and reminders
Proof of involvement submittal
Task assignments with due dates
Collaborative engagement with your CAM and CC
Which of the following is NOT a document that’s stored in the Documents page in the Account and Billing section of your account?
Tax forms
Solutions Partner Program agreement
Banking information
Client renewal details
Which assigned point of contact helps Solutions Partners with service package development, delivery strategies, and onboarding?
Channel Consultant
Renewal Manager
Channel Account Manager
Partner Specialist
What do you have to tag each user in your account to ensure Managed MRR credit when they are active in client portals?
Assigned Client
Administrator
Partner Employee
Client User
What is the name of the space built exclusively for Platinum+ Solutions Partners that houses product sneak peeks, competitive intelligence, and confidential information?
Partner Dashboard
Seismic
Partner Resource Center
Confirmation Link
Under the product resources section of the Partner Resource Center, you’ll find all of the following for each Hub, except:
Demo walkthroughs
Customer fit matrices
Pitch decks
Special pricing for channel customers
Which of the following is not a category of assets in the Partner Resource Center?
Product Resources
Program Resources
Renewal
Networking and Community
True or false? When created through the Confirmation Links tool of the Partner Dashboard, a confirmation link is sent automatically to your client for proof of involvement.
True
False
Which assigned point of contact helps Solutions Partners with sales process development, coaching, and co-selling ?
Channel Consultant
Renewal Manager
Channel Account Manager
Partner Specialist
Fill in the blank: While in the Client List section of the Partner Dashboard, _________ is where you can leverage ’s calculation for determining how embedded a client is with the platform.
Overview
Team
Renewals
Platform Engagement Index
The Platform Engagement Index scores your clients from 0-10 based on all of the following factors, except:
Tool usage
Amount of users
Integrations
Certifications
Fill in the blank: While in the Client List section of the Partner Dashboard, _________ is where you can find a breakdown of your client’s contracts and communication owners.
Renewals
Overview
Platform Engagement Index
Confirmation Links
Fill in the blank: While in the Client List section of the Partner Dashboard, _________ is where you can see pertinent client information, including HUB ID and purchased products.
Confirmation Links
Overview
Platform Engagement Index
Renewals to act on
True or false? Accreditations, a form of credential that provides results-based validation of skills, can be found in the “Partner Training” tab of Academy for all Solutions Partners.
True
False
In the “Partner Training” tab of Academy, these Hub-specific courses teach partners about project managing systems configuration, migration, and onboarding engagements.
"Demo" certification courses
"Implementation" certification courses
"Onboarding" certification courses
"Legal Training" courses
True or false? designed a tier structure to match Solutions Partner growth paths in 2016, and these tier requirements remain unchanged.
True
False
Which of the following is NOT a requirement for achieving a tiered status in the Solutions Partner program?
At least 5 reviews in the Solutions Directory
An active Solutions Partner Certification
A median client tool usage of 3+
The MRR thresholds for a particular tier
True or false? Managing activity in a client’s portal will only register as Managed MRR when a Solutions Partner’s partner approved email domain is being used.
True
False
What percentage of a client’s software subscription do Solutions Partners receive revenue share for on registered leads?
10%
15%
20%
25%
I have completed the "Security Tips and Next Steps" training and understand my obligations as a Solutions Partner Program participant.
True
False
I have completed the "Intellectual Property Training for Solutions Partners", reviewed 's Branding, Trademark, and Content Usage guidelines, and understand my obligations as a Solutions Partner Program participant.
True
False
I have completed the "Confidentiality Training for Solutions Partners", reviewed the Solutions Partner Program Agreement, and understand my business's confidentiality obligations as a Solutions Partner Program participant.
True
False
True or false? A completed confirmation link is required in order for a Solutions Partner to receive sold credit and revenue share.
True
False
When a domain is already registered by another Solutions Partner, you can still win the right to both revenue share and Sold MRR credit with what?
A CAM advocating for your involvement
A client-signed confirmation link
A partner-signed proof of involvement
If a partner has already registered a domain, you can't win the right
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