Google Education Sales Credential Answers

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Begin your training in Google for Education sales with the courses that meet our credentials requirements

Questions:

Introduction to Google for Education

How do Chromebooks meet the needs of different users?

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Chromebooks come in a single format that can be customized for a specific use case or user type
Chromebooks come in a variety of formats to suit the needs of different users, including students, teachers, administrators
Chromebooks come in several formats suitable only for students
Chromebooks come in several formats suitable only for teachers

Which of the following statements about ChromeOS updates is true?

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Users need to manually install every update
Updates happen automatically in the background
Security updates are optional
ChromeOS never receives updates

What do educational institutions need in order to manage devices centrally?

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A high-performance Chromebook
A ChromeOS Flex license
Google Workspace for Education
Chrome Education Upgrade

Which of the following benefits does Chrome Education Upgrade provide?

Select the four options that apply, then click Submit.

Managed access
Enhanced teaching tools
Faster boot-up
Simplified deployment
Longer battery life
Advanced security
24/7 IT admin support
LTE connectivity

What are Google Workspace for Education’s central values?

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Simple
Helpful
Cloud-based
Global
Flexible
Comprehensive
Secure
Accessible

Which Google Workspace for Education edition gives educational institutions access to easy-to-use tools, at no cost?

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Education Standard
Education Fundamentals
Teaching and Learning Upgrade
Education Plus

How do Google Workspace for Education tools enhance educational environments?

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They help educators streamline administrative tasks
They give administrators access to critical management tools
They let students easily collaborate with each other
All of the above

Which of the following are benefits that Google Workspace for Education offer?

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Network configuration
Plagiarism detection
Classroom management
Fast installation
Automatic updates
Collaboration and productivity

ChromeOS for Education and ChromeOS Flex

What makes Chromebooks an ideal choice for the classroom?

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They have a battery life of up to 4 hours
They are compatible with ChromeOS Flex
They are designed to be lightweight and durable
They automatically block access to social media

What does the verified boot process do?

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Verifies that multiple users are not using the same Chromebook
Ensures that the operating system has not been compromised
Confirms that each website is sandboxed
Ensures that legacy applications are not running on the Chromebook

Which features are ChromeOS devices optimized to provide?

Select the two options that apply, then click Submit.

Security from the start
Touchless access identification
Isolated charging
Starts fast, stays fast
Automatic antivirus software updates

Every Chromebook runs on ChromeOS with a copy operating system running in the background. Why is this beneficial for users?

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Faster RAM hardware leads to more efficient workstreams
Verified boot installs the known safe backup OS every time the device is started up
Running both operating systems on one device at the same time makes it twice as powerful
One version of the OS can be used while the other gets updated, keeping data secure and users productive

Which of the following statements about Chrome Education Upgrade are correct?

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With Chrome Education Upgrade, IT administrators can manage devices locally, instead of managing them from the cloud
Chrome Education Upgrade has a 1:1 relationship with each device
Chrome Education Upgrade is attached to the device, not each individual user
With Chrome Education Upgrade, IT administrators can manage up to 100 policies
Educational institutions can manage devices from one console with Chrome Education Upgrade
Educational institutions receive Chrome Education Upgrade with each ChromeOS Flex purchase they make

What is one of the central features of Chrome Education Upgrade?

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The ability to collaborate using Microsoft apps
The ability to enroll to different domains
The ability to restrict sign-in to the school’s domain
The ability to use Chrome Education Upgrade on several devices at once

Which two management capabilities does the Google Admin console include?

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User and device policies
Identification and visibility policies
Domain and support policies
User and visibility policies

Which of the following products lets users run ChromeOS on legacy PCs and Macs?

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ChromeOS Repurposing
ChromeOS Deployment
ChromeOS Transformation
ChromeOS Flex

Google Workspace for Education

Which edition(s) provide enhanced teaching and learning tools?

Select the two options that apply, then click Submit.

Education Fundamentals
Education Standard
Teaching and Learning Upgrade
Education Plus

Which of the following are among the premium Google Meet features included with Teaching and Learning Upgrade?

Select the three options that apply, then click Submit.

Additional storage
24/7 admin support
Breakout rooms
Polling
Q&A
Practice sets

Which paid edition feature lets large numbers of people from the school domain engage with synchronous learning via Google Meet?

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Attendance reports
Originality reports
Google Admin console
Live stream

Which edition does this apply to? "In addition to the 100 TB of pooled cloud storage, schools get 20 GB added to the shared pool for each license across their entire domain."

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Education Plus
Teaching and Learning Upgrade
Education Fundamentals
Education Standard

Which editions provide additional proactive security tools?

Select the two options that apply, then click Submit.

Education Fundamentals
Education Standard
Teaching and Learning Upgrade
Education Plus

Which of the following features are part of the enhanced security tools available with the paid editions?

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Investigation tool
Originality reports
Attendance reports
Personalized Cloud Search
Security dashboard

How does the investigation tool support proactive security?

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By saving time and triaging threats like phishing attempts
By locating breakout rooms that may be left unlocked
By identifying the super admins in a domain
By limiting the number of users that can join live streams

A school wants to gain more granular insight into students’ Google Classroom usage. Which tool in Education Standard or Education Plus offers usage trends and patterns?

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Investigation tool
Advanced reporting with logs in BigQuery
Windows 10 device management
Device monitoring in the Google Admin console

Google Workspace for Education Customer Objection Handling

What is a defining characteristic of a good prospecting question?

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It is open-ended
It builds rapport and trust with your customer
It generates a more detailed response that may provide useful context
All of the above

Which question will help you learn more about how your prospect is currently managing threats and phishing?

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How confident are you about managing threats such as phishing?
Do you manage phishing security threats?
Are you concerned about threats such as phishing?
Is your current security system effective at preventing threats such as phishing?

Which question will help you learn more about your customer's online collaboration needs?

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Do you have an online video meeting solution?
To what extent do your video conferencing tools support collaboration?
What is the best online learning tool you’ve used?
Are you interested in using enhanced online collaboration tools?

What can the 4 A’s model be used for?

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To identify common challenges in education
To find better customers
To handle objections effectively
To identify key decision-makers

Which of the following is the fourth step of the 4 A’s model?

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Analyze
Argue
Answer
Acknowledge

Why is it important to identify stakeholders’ roles and responsibilities early in the sales process?

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To demonstrate to the stakeholders that you are interested in their institution and understand how they’re structured
To increase your chances of getting a meeting with the stakeholders
To ensure that you bring all relevant decision-makers into the conversation from the start
To close a deal more quickly

Who are the main stakeholders that you are likely to pitch the Google Workspace for Education paid editions to?

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The Technology Leader
The Marketing Leader
The Institutional Development Leader
The Executive Education Leader
The Curriculum Leader

Which category from the 4 A’s model does the following statement correspond to? “I understand your concern, and I’m happy to address it. At the beginning of 2020 the Meet team worked hard to develop a wider set of features, including attendance tracking and breakout rooms, to answer the needs of schools delivering online and hybrid learning.”

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Anticipate
Acknowledge
Ask
Answer

Google Workspace for Education Renewals and Customer Success

When should you contact customers to review their progress and success with license assignment?

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Within 1 month of the initial sale
Within 2 months of the initial sale
Within 3 months of the initial sale
Within 6 months of the initial sale

Your customer is currently on the Teaching and Learning Upgrade, but has expressed interest in learning more about premium Security features. Which of the following is the best edition to position as an upsell?

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Education Standard
Education Fundamentals
Chrome Education Upgrade
Education Plus

Ideally, when should you begin your renewal communications campaign?

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60 days before the customer’s subscription end date
15 days before the customer’s subscription end date
90 days before the customer’s subscription end date
30 days before the customer’s subscription end date

What is a Product Usage Review?

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An email campaign that lets you demonstrate new paid features to customers
A tool for identifying which educational institutions use competitors’ solutions
A document with step-by-step instructions that explains how to use different paid features
A customer success engagement tool that evaluates a customer’s usage of paid features

What can you do when you run a Product Usage Review?

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Update information in the Partner Sales Console
Execute your 90-60-30-15 renewals campaign
Validate the value and impact of the paid editions
Audit license assignment

One of your customer’s main deal drivers for purchasing Education Plus was the enhanced Security features, but the Product Usage Review reveals very limited use of the investigation tool. How should you proceed?

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Advise executive education leaders to require that IT administrators use the investigation tool
Demo the investigation tool’s features during the Product Usage Review and share support resources after the meeting
Ignore the low usage, and focus on demonstrating the value of another popular feature instead
Recommend purchasing a third-party security tool that helps manage the customer’s Google environment

What problem might arise if you don’t maintain continuous communication with your customer between purchase and renewal?

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