Data Integrations Certification Answers
Data Integrations Certification Answers
The Data Integrations Certification will empower you to qualify and recommend integrations based on client use cases and data needs. When you complete this course you'll be able to explain why use cases and data requirements determine recommendations; differentiate between object types and integration options; articulate the steps of the Data Integration Discovery Call process and give examples of appropriate questions to ask at each step; define the steps of a recommendation call and give examples of appropriate questions to answer at each step, and describe the basics of custom integration components. Let's get started.
- There are 60 questions.
- The exam takes about 1 hour to complete.
- You must answer 42 questions correctly to pass.
- You must wait 12 hours between attempts.
- You have 3 hours to complete the exam.
Some questions:
Fill in the blank: A(n) ____ is an ecosystem of software and resources that helps grow your business.
Platform
Nexus
API
Connector
Select all that apply. Once you integrate an app, what can you do with the data?
Establish baselines, benchmarks, and goals
Monitor quality and respond to issues before they become significant
Create numerous storage locations
Visualize relationships and see patterns
Select all that apply. Which of the following are types of integration use cases?
Personalization
Efficiency
Segmentation
Utilization
Select all that apply. Creating a central source of truth makes data:
Secure
Shareable
Editable
Visible
Select all that apply. What information drives the integration recommendation process?
Use cases
Existing technologies
Data requirements
Client preferences
True or false? If you offer integrations, you need to integrate every piece of a client’s tech stack.
True
False
True or false? goal is to be an all-in-one tool to meet all your client’s needs.
True
False
True or false? The MarTech landscape grew by more than 10% in 2020.
True
False
How many mobile apps does the average person use per day?
3
9
15
24
Select all that apply. Which of the following are examples of standard objects?
Contacts
Companies
Tickets
Deals
Fill in the blank: A(n) ___ is a database that enables businesses to manage relationships with contacts and customers by centralizing information.
Central source of truth
CRM
Integration
Connector
True or false? One-way sync updates changes in one app and directly reflects them in another.
True
False
True or false? Dynamic data captures data from a moment in time.
True
False
The ability to send marketing emails from is a superpower of which standard object?
Contacts
Companies
Tickets
Deals
The ability to automatically generate support requests from emails and calls is a superpower of which standard object?
Tickets
Contacts
Deals
Companies
Scenario: Night Cheese, a cheese subscription company, tracks data on subscribers in their existing database. Subscribers best maps to which standard object?
Contacts
Companies
Tickets
Deals
Select all that apply. What are the advantages of native integrations?
Pre-built/no code
Free or low cost
Ready to use
Access to resources and support
Which type of integration requires the most time and resources to implement?
Native integrations
iPaaS
Data Sync
Custom
If you use a third-party integration, where does support for that integration come from?
The third-party company
Message boards
True or false? Data Sync only allows for bidirectional data sync.
True
False
True or false? developer team reviews and certifies App Marketplace integrations.
True
False
Which of the following questions is NOT a factor in assessing an iPaaS solution?
What are the triggers?
What tasks does the integration perform?
Does the client know about it?
Will the integration address the use cases?
True or false? Data Sync allows you to sync historical and new data.
True
False
Fill in the blank: A(n) ___ is a series of rules that allow for an application to extract and use information from a piece of software in their own application.
Integration
Program
API
Macro
True or false? You do not need to recommend an integration at the end of a discovery call.
True
False
Select all that apply. How will a thorough and well-documented integration planning process allow you to serve your client?
Present unique solutions
Properly scope budgets and timelines
Reduce miscommunications
Create a complete replicate of the database
Which is NOT a step in the integration discovery call process?
Open the call
Ideate
Summarize and position
Close the call
“What would you expect this integration to do?” is an example of a question that addresses the client’s
Goals, challenges, and plans
Tech stack
Budget and authority
Timelines, consequences, and implications
“When do you need to achieve these results?” is an example of a question that addresses the client’s
Tech stack
Goals, challenges, and plans
Timelines, consequences, and implications
Budget and authority
During the summarize and position step of the integration discovery call, how many of the client’s challenges should you summarize?
0
Only 1
1-3
All of them
Scenario: On a call with Gary’s Good Boys, you learn that this pet store franchise has budgeted several thousand dollars to integrate their old database with over the course of the next quarter. What information is missing?
Challenges, Goals, Plans
Timeline, Consequences, Implications
Budget and Authority
None of the above
Select all that apply. When you build a custom object, what key elements must you define?
Name
Size
Properties
Associations
Which is NOT an ability of Timeline Events?
Segment lists
Trigger workflows
View and edit data from an external system
Visualize in reports
If you want to store immutable data, the best data representation tool is:
CRM extensions
Timeline events
HubDB
Custom properties
If you want your data to have a one-to-one relationship with a CRM record, the best data representation tool is:
Objects
Design manager
HubDB
Custom properties
If you need to store JSON, XML, and unstructured data for external use, the best data representation tool is:
Objects
HubDB
Design manager
Custom properties
If your data is going to be in a one-to-many relationship and primarily used internally, the best data representation tool is:
HubDB
Objects
Custom properties
Design manager
True or false? All standard objects have the same superpower.
True
False
True or false? You need a developer to build a custom object.
True
False
Fill in the blank: A(n) _____ functions as the name for individual instances of a custom object.
Record
Primary display property
Title
Type
True or false? During the recommendation process, it’s important to tie the solution back to the client’s goals and challenges.
True
False
Scenario: On a discovery call with Cheetah Runners, the local running shop says they want to integrate Shopify with . When you clarify the use case, Cheetah Runners says they want to take invoice data from Shopify and use it to send segmented emails from . Which standard object best serves the client's data needs?
Contacts
Companies
Tickets
Deals
Select all that apply. In the vision and objectives portion of an integration recommendation call, it’s important to answer the following questions:
Why is the client pursuing this integration?
What does the client stand to gain from the integration?
Who will maintain the integration?
What will the integration cost?
Fill in the blank: A(n) ____ is one end of a communication channel.
API
Endpoint
Connector
Integrator
Fill in the blank: A(n) ____ links together different computing systems and software applications.
API
Endpoint
Connector
Integration
Which of the following is NOT a part of an HTTP request?
Request URL
Method
Output
Body
The part of an HTTP request that tells the API where to retrieve data from is called:
Request
Method
Header
Body
True or false? Developer docs are the source of truth for all public information about APIs.
True
False
Fill in the blank: To manage rate limits, ___ enroll contacts as they meet certain criteria.
Batch API
Caching data
Active lists
Webhooks
Fill in the blank: To manage rate limits, ___ retrieve only certain contacts as changes happen in .
Webhooks
Caching data
Active lists
Batch API
Fill in the blank: To manage rate limits, ___ temporarily store data on their end.
Active lists
Batch API
Caching data
Webhooks
Fill in the blank: To manage rate limits, ___ push updates in groups instead of individually.
Caching data
Batch API
Webhooks
Active lists
True or false? Private Apps are the best authentication method for small-scale testing.
True
False
True or false? Authentication is required to use API.
True
False
Fill in the blank: ___ are a string of letters and numbers that act as a password for the account and approve a given request.
JSON
Private Apps
OAuth
XML
Select all that apply. Which of the following are API reference doc categories?
Analytics
Webhooks
Social media
SEO
True or false? In a JSON {key:value} pair, the value is a specific data point.
True
False
True or false? If a client wants to update their forms without a developer, they should use Forms.
True
False
True or false? If a form does something on the backend, it should be integrated using the Forms API.
True
False
Scenario: On a discovery call with Charismatic Paperbacks, you learn that this book of the month club wants to track referrals so they can follow up with a thank you. Based on this use case and data, what object type is the best recommendation?
Contacts
Deals
Companies
The data does not fit a standard object; a custom object is required.
Research shows that clients are most successful in when they have how many integrations?
0-3
3-6
7-10
15+
Select all that apply. Integrating apps with is important to clients. How can integrating apps also help you as a partner?
Integrations position partners as long-term strategic partners.
Integrations increase a partner's average retainer size by 37%.
Integrations lead to increased retainers and higher margins.
Integrations make partners look more professional.
Fill in the blank: A(n) ____ is composed of fields and contains all the data about a particular person, company, or item in a database.
Record
Property
Object
CRM
Select all that apply. How might you jeopardize your client relationship with a poor integration planning process?
Unpaid invoices
Unmet expectations and disappointment
Confusion about how the integration works
Lost sales, data, and trust
If you want your “source of truth” to be a system outside of , the best data representation tool is:
CRM extensions
HubDB
Custom properties
Timeline events
Fill in the blank: A(n)____ is an illustration that shows how objects within a system are connected.
Entity relationship diagram
Mind map
Integration plan
Association web
Scenario: On a discovery call with The Legend of Sleepy Challah, the bakery says that they need to make sure contact records in match the contact records in Salesforce. Which direction does data need to sync to make this update possible?
One directional
Bidirectional
Cross-directional
Dynamically
Select all that apply. When defining stakeholder roles, which of the following groups of people should be specified?
Who will build the integration?
Who will maintain the integration?
Who will analyze the integration?
Who will sign off on the integration?
Select all that apply. What is an example of an API endpoint?
Client
Server
Software
Website
The open standard file format uses to store and transmit data is called:
HTML
API
JSON
XML
True or false? OAuth is recommended when multiple accounts will be using the integration.
True
False
True or false? Private Apps keys expire after six hours.
True
False
Which developer docs header tells you information about an API’s daily and burst limits?
Basic
Requirements
Parameter
Request
Which developer docs header tells you information about an API’s method?
Parameter
Requirements
Basic
Request
Which developer docs header contains the code you need to implement the API?
Parameter
Request
Basic
Requirements
True or false? A single JSON object can contain multiple {key:value} pairs.
True
False
True or false? If a form contains protected health information, it should be integrated using Forms.
True
False
True or false? If a client wants use a form to progressively profile their leads, they should use the Forms API.
True
False
Which tool do custom objects work with?
Workflows
The mobile app
Reports
All of the above
Fill in the blank: A(n) ___ is a group of technology-based tools that help businesses operate effectively, market efficiently, and enable sales and service teams to provide an optimal customer experience.
Integration
Tech stack
Grouping
Bundle
The ability to automatically enrich records with public information is a superpower of which standard object?
Tickets
Contacts
Companies
Deals
The ability to generate revenue attribution reports and sales forecasts is a superpower of which standard object?
Companies
Contacts
Deals
Tickets
Select all that apply. Before a discovery call, you should document what you know about the client's:
Tech stack
Temperament
Account
Team
If you want to display data externally, the best data representation tool is:
Custom properties
HubDB
Timeline events
CRM extensions
Select all that apply. Which questions are important to answer during the recommendation call?
How does this solution solve the use case?
Which integration is the most popular in the App Marketplace?
What are the initial and ongoing costs of the integration?
What are the objects, associations, sync rules, and triggers?
The portion of an HTTP request that contains the returned data and information is called:
Request
Method
Header
Body
Select all that apply. What outcomes do integrations enable?
Data transfer across different systems
A high chance of a data breach
A 360 view of customer information
All of the above
“Who are the decision-makers?” is an example of a question that addresses the client’s
Timelines, consequences, and implications
Goals, challenges, and plans
Budget and authority
Tech stack
On a call with Wool Monkey, you learn that this artisanal wool shop wants to send segmented emails to their customer base telling them about a new class launching in three months. What type of information is missing?
Challenges, Goals, Plans
Timeline, Consequences, Implications
Budget and Authority
None of the above
Which JSON {key:value} pair is correctly formatted?
{“property”: “email”, “value”: "sashafierce@gmail.com"}
{property; email; value; sashafierce@gmail.com}
{“value”: “sashafierce@gmail.com”, “property”: “email”}
{email value property “sashafierce@gmail.com”}
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