ChromeOS for enterprise: Deployment Credential Answers
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This learning path is designed to prepare pre-sales technical reps to identify Enterprise and Education prospects that are strong fits for ChromeOS. Upon completing this learning path, learners will be able to recall the steps involved in the Identify and Qualify phases of the ChromeOS sales cycle, recall how the Chrome Readiness IT Scorecard (CRIS tool) works, understand how to categorize ChromeOS prospects in terms of their readiness to deploy ChromeOS, and use questions from the CRIS tool to evaluate fictitious prospects.
Questions:
Level 1: Evaluating Technical Readiness for ChromeOS
Module 1: The ChromeOS Sales Cycle
What are the 5 phases of the ChromeOS Sales Cycle?
- Identify, Qualify, Validate, Close, Deploy
- Identify, Qualify, Confirm, Prove, Close
- Identify, Validate, Demo, Close, Deploy
- Identify, Verify, Demo, Prove, Close
What is the main goal of the Identify phase?
- Determine which ChromeOS features to demo for the prospect
- Determine whether ChromeOS is a good fit for the prospect
- Determine whether to sell a proof of concept to the prospect
- Determine whether the prospect has any specific concerns about ChromeOS
What is the main goal of the Qualify phase?
- Determine whether ChromeOS is a good fit for the prospect
- Determine whether the prospect has any specific concerns about ChromeOS
- Show the prospect how ChromeOS is a great solution for them
- Scope a ChromeOS pilot for the prospect
Which of the following is the first step in the Qualify phase?
- Evaluate whether the prospect’s technical environment is a good fit for ChromeOS
- Determine the prospect’s use case(s) and the features of ChromeOS that could help them
- Build and deliver a strong demo of ChromeOS and the Google Admin console
- Know when to sell a Proof of Concept to the prospect
Module 2: Introduction to the Chrome Readiness IT Scorecard
- False
- True
What does a high score in the Chrome Readiness IT Scorecard (CRIS) tool indicate?
- The prospect is likely to be a challenging, high-risk customer due to their technical setup
- The prospect is an ideal ChromeOS customer due to their technical setup
- The prospect is not enthusiastic about the idea of adopting ChromeOS
- The prospect is likely to be an enthusiastic adopter of ChromeOS
A prospect that receives a score of 1 on a Security question will not be able to deploy ChromeOS.
- False
- True
What is the Chrome Readiness IT Scorecard (CRIS) used for?
- To help assess a prospect’s readiness to deploy ChromeOS
- To help determine which features should be demonstrated to a prospect
- To help determine what the prospect’s use cases are
- To help assess a prospect’s willingness to move to ChromeOS
Module 3: Categorizing ChromeOS Prospects
Select 3 Correct Responses
- Are an existing Google Workspace or G Suite customer
- Have a heterogeneous printing environment
- Are in between device upgrade cycles
- Have a strong virtual desktop infrastructure
- Are an existing Google Workspace or G Suite customer
- Are in between device upgrade cycles
- Have a heterogeneous printing environment
- Currently lack budget for new devices
Select 2 Correct Responses
- Currently lack budget for new devices
- Have a heterogeneous printing environment
- Are in between device upgrade cycles
- Have complex network authentication requirements
Module 4: Asking Questions to Understand a Prospect's Readiness for ChromeOS
Level 2: Building & Delivering a Strong Demo
Module 1: Google Admin Console Concepts & Terminology
- Organizational units (OUs)
- Users
- Apps
- Devices
Which two things can be organized in an Organizational Unit (OU)?
Select 2 Correct Responses
- Devices
- Networks
- Apps
- Users
Which of the following statements about policies is true?
- Policies can be overridden by a policy applied at a higher level in the hierarchy
- Policies are inherited by lower levels in the OU hierarchy
- Policies are inherited by higher levels in the OU hierarchy
- Policies cannot be overridden by a policy applied at a lower level in the hierarchy
What types of policies can be defined in the Google Admin console?
- Settings for devices only
- Settings for users or devices
- Settings for users only
What type of app adds functionality to a browser?
- Progressive Web Apps
- Android apps
- Chrome Web Store apps
- Extensions
Module 2: Building a Demo for a Specific Use Case
Which two things should you prepare in advance of each demo?
Select 2 Correct Responses
- Test enrolling a device
- Download the apps you want to demo
- Set up kiosk mode in a sub OU
- Set up the OU structure
Which of the following would be the best use case for kiosk mode?
- A device at an airport that only allows customers to check-in
- A device in a hotel lobby that allows guests to use multiple apps
- A device that will be used by multiple students for their lessons
- A device for back office staff to check their emails and order stock on
What should you do when demoing apps? Choose the best answer.
- Show specific apps that are relevant to the prospect based on what you learned in the identify phase
- Show the vast range of apps available to ChromeOS
- Show an app from each category: extensions, android apps, Chrome Web Store apps and PWA/Web apps
- Show how the Google Workspace apps maximize collaboration in ChromeOS
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